What are the responsibilities and job description for the Customer Success Specialist position at Jiffy?
At Jiffy.com, we're America's go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you're designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers!
As a Customer Success Specialist, you'll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You'll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You'll also play a crucial role in identifying and resolving technical issues and have a voice in shaping improvements to enhance the customer experience.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.
Key Responsibilities :
- Be a Customer Advocate & Problem-Solver : Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
- Diagnose and Troubleshoot Like a Pro : Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
- Leverage Technology to Drive Automation : Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
- Think Ahead & Improve the Experience : Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
- Master Multiple Platforms & Data Tools : Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
- Collaborate & Innovate : Share insights with product, engineering, and operations teams to improve processes and remove friction-driving faster, smarter service.
Requirements
Qualifications :
Benefits
Why Join Jiffy?
At Jiffy.com, we don't just solve problems-we redefine how customer service is delivered. If you're passionate about customer experience, automation, and innovation, we'd love to hear from you! Learn More
