What are the responsibilities and job description for the Customer Service Representative-Receptionist position at Jill's Office?
Welcome to Jill’s Office! - Start Date January 6th or January 13th 2025
At Jill’s Office, we’re more than an answering service—we’re the backbone of small business success! We blend cutting-edge technology with genuine human connection to help businesses thrive and customers smile.
We’ve built a workplace where growth and collaboration shine, guided by our core values:
- We Are Growth-Minded: Every challenge is an opportunity to learn, improve, and succeed.
- We Put Team Over Ego: Collaboration is key. We celebrate each other's victories and rise together.
- We Are Consistent: Excellence isn’t just a goal; it’s our standard, every single day.
- We Get the Bigger Picture: Our work empowers small businesses nationwide, making a real difference in the world.
- Join us and be part of a team where your creativity is valued, your efforts are celebrated, and your voice makes an impact. Let’s work together to support small businesses and create something extraordinary!
Who You Are
- You’re a motivated professional who thrives in a fast-paced environment. You bring a positive attitude, a knack for problem-solving, and exceptional communication skills. Specifically, you:
- Have outstanding customer service skills and a friendly, professional phone presence.
- Are punctual, dependable, and committed to your team.
- Hold a high school diploma or equivalent.
- Type at least 40 words per minute with ease.
- Adapt quickly to new challenges and technology.
- Are available to work weekends (preferred but not required) and can take on flexible shifts.
- Bring prior experience in customer service or call centers (a plus, but not required).
- Speak Spanish fluently (extra pay provided for bilingual skills).
What We Offer
- At Jill’s Office, we invest in our team with benefits and opportunities to grow. Here’s what you can expect:
- Pay Rate: $15.00–$16.00 per hour to start.
- Performance Bonuses: Monthly rewards for top performers.
- Paid Perks: Paid time off, including your birthday, gym membership, and life insurance.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Mental Health Support: Access to free counseling services.
- Flexible Work Options: Work from home after 90 days based on performance.
- Career Growth: On-the-job training and opportunities for advancement.
- Employee Rewards: Shift differentials for nights and weekends, and bi-annual pay increases.
What You’ll Be Doing
- Empowering Small Businesses: Manage phone calls, schedule appointments, and deliver excellent customer service.
- Delivering Positivity: Make every interaction count by uplifting customers and representing Jill’s Office with professionalism.
- Living Our Values: Embody our principles of growth, teamwork, consistency, and understanding the bigger picture.
- Resolving Customer Inquiries: Act as the first point of contact for resolving questions or concerns, using problem-solving skills to deliver timely and effective solutions.
- Maintaining Accurate Records: Update and manage customer information in the system with precision, ensuring schedules, messages, and details are always up-to-date and accessible.
Job Details
- Type: Full-time (40 hours per week; 5 days, 8-hour shifts).
- Hours: Shifts between 9 AM – 8 PM; weekend availability preferred.
- Physical Requirements: Ability to sit, talk, and type for extended periods.
Ready to Join Us?
If this sounds like you, we’d love to hear from you! Join a team where your contributions are valued, your ideas matter, and your work makes a real impact for small businesses across the country. Apply today and let’s grow, thrive, and succeed together!
Salary : $15 - $16