What are the responsibilities and job description for the Service BDC Representative - Porsche Atlanta Perimeter position at Jim Ellis Automotive Group?
Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best!
Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Porsche Atlanta Perimeter today!
What Jim Ellis has to Offer You:
- Weekly pay
- Team member discounts on products, services, and vehicle purchases
- 5-day Work Week
- Closed on Sundays
- Team Member Paid Holidays Paid Time Off
- Corporate offers for existing Bank of America Clients
- Team Member Referral Program of up to $2000 per referral depending on position
- Medical, Dental, and Vision Insurance Offered
- Complimentary Teladoc Health Services for full-time team members
- 401k plan with company % match
- Provided lunch on Saturdays
- Career advancement opportunities and promotions from within
- Paid Training
- Long-term and Short-term Disability Offered
- Complimentary Emotional Wellbeing and Work-Life Balance Resources
- Company-paid life insurance for full-time team members (additional coverage available)
- Corporate savings with DeVry University
- Charity and Community Outreach Opportunities
- Skillset enhancement opportunities
- Team Member Recognition Programs
- Company giveaways to local events and attractions
- Family-owned and family-operated
- Discount pricing on products, events, and attractions
Your Responsibilities & Essential Job Duties:
- Answer a high volume of incoming calls from customers to schedule appointments
- Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
- Respond to customer inquiries and questions both by telephone and email
- Research required information using available resources
- Troubleshoot problems and provide information on the status of repairs
- Provide customers with vehicle and service information as appropriate
- Accurately enter new customer information into system
- Verify and update existing customer information
- Identify and escalate priority issues
- Make follow-up customer calls
- Document call information according to standard operating procedures
- Route calls as appropriate and per procedure
- Complete all Leads in compliance with set guidelines
- Perform other duties as assigned by management
Job Requirements & Qualifications:
- High school diploma or equivalent preferred
- Must be authorized to work in the US
- Must have a valid Driver’s License with clean driving record
- Minimum of 18 years of age
- Excellent written and verbal communication skills
Why Jim Ellis?
Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our team members, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly satisfied customers and team members. Selling and servicing vehicles is what we do, but taking care of people is who we are!
Apply now!
We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.
FXOP
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) 2% match
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Monthly bonus
Experience:
- BDC: 1 year (Preferred)
- customer service: 1 year (Preferred)
Ability to Commute:
- Atlanta, GA 30360 (Required)
Work Location: In person
Salary : $16
