Customer Service Representative

Job Description

Become an integral part of the Jim Kelly State Farm Insurance Agency located in the scenic city of Fairbanks, Alaska. We are on the lookout for a motivated Customer Service Representative to join our dynamic team. You will play a pivotal role in providing exceptional customer service, helping clients navigate their insurance needs, and fostering strong relationships with policyholders. Our agency offers a supportive environment that encourages personal growth and career development, ensuring that you can achieve your professional goals. As a team dedicated to making a positive impact, we value excellence, integrity, and a customer-first mindset. This position requires in-office presence to ensure our clients receive the best service and support from our dedicated team. If you are passionate about client service and seeking an opportunity to thrive in a rewarding environment, we invite you to consider this exciting role.

Join us and grow your career to new heights. Jim Kelly State Farm Insurance Agency in fairbanks, Alaska, is looking for a confident, experienced to join our team. In this Full-Time position, you will be responsible for selling and promoting our products. We are a dedicated and driven team with a focus on providing each of our customers with amazing customer service. If you are looking for a new opportunity to grow, this may be the role for you. Your positive attitude and knowledge of products and services will make you an amazing asset to our customers. If you are ready to grow your sales career, Apply Today!

Salary: $50000.00 - $85000.00 per year

Benefits

Annual Base Salary Commission

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Responsibilities

Process customer policy change requests.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Document each customer contact in eAgent.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Requirements

A Property & Casualty insurance license is required.

Strong communication skills, both oral and written.

Driven and goal-oriented individual.

Enthusiasm, optimism, and a willingness to see the good in every situation.

Commitment to excellence, willingness to work hard, and willingness to go the extra mile.

Company Description
I'm excited for the opportunity to help customers with their insurance and financial services and prepare them for life's unexpected. My experienced and enthusiastic team is ready to help customers find the right policy for their auto insurance, homeowners insurance, renters insurance, life insurance, and more. Come visit us at our Fairbanks, AK office today!