Parts Consultant

Our company is looking for a Parts Counter Person to join our team.

Responsibilities:

• Work with service technicians and advisors to coordinate parts for vehicle repair and service;
• Maintain clean and professional appearance of counter, work area, and stockroom;
• Inventory, maintain accurate records of received goods;
• Maintain parts in appropriate storage areas;
• Receive and process payments;
• Read and understand the parts catalog when looking up and speaking to specific parts;
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock;
• Make sure all internal requests for parts are billed on service repair order;
• Provide high level service to both internal and external customers;
• Answer phone calls, provide price quotes and other information to customers;
• Converse effectively/efficiently regarding customer parts status;
• Receive payment from retail customers or obtains credit authorization;
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate;
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention;
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

Requirements:

• Valid driver’s license and clean driving record;
• Prompt and courteous demeanor;
• Strong communication skills;
• Positive and hardworking personality;
• Eagerness to improve;
• Strong interpersonal and time management skills;
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume;
• Eager to improve in a dynamic work environment;
• Ability to read/interpret safety and maintenance documents.