What are the responsibilities and job description for the Customer Service Representative position at Jim McPeake Statefarm Agency?
**Overview:** We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have a passion for customer service and excellent communication skills. **Responsibilities:** - Handle incoming customer inquiries via phone, email, and chat - Provide information about products and services - Resolve customer complaints in a professional manner - Perform data entry tasks accurately and efficiently - Upsell products and services to customers when appropriate - Conduct outbound calls to follow up with customers **Skills:** - Strong customer service skills - Proficiency in data entry - Excellent phone etiquette - Ability to analyze customer needs and recommend solutions - Multilingual or bilingual proficiency in Spanish and English is a plus - Experience with outbound calling is preferred Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for helping customers and thrive in a fast-paced environment, we would love to hear from you!
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Ability to Commute:
- Paducah, KY 42001 (Required)
Work Location: In person
Salary : $10 - $12