What are the responsibilities and job description for the Experienced Service Advisor position at Jim Shorkey Family Auto Group?
Description
Jim Shorkey North Hills CDJR is hiring for an Experienced Service Advisor to join our team! If you are a highly motivated individual that can multitask and provide excellent customer service, then we want you!
In this position, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and making it a great experience. If you have a passion for the automotive industry and have experience in this field, we want to hear from you!
Job Responsibilities:
- Greeting our customers
- Actively listening to customers needs and scheduling appointments when needed
- Consulting mechanics regarding necessary repairs
- Providing customers with information and advice on their vehicle
- Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers
- Maintaining positive customer relationship to ensure repeat business
What we offer:
- Medical, dental, vison, disability insurance, life insurance, and 401K match
- Employee discount
- Paid company issued uniforms.
- No Sundays
- Paid Parental Leave
Requirements
- Possess phone skills for both employee and customer interactions
- Have basic computer skills. Training will be provided for necessary programs.
- Be organized, professional and courteous
- Be committed to 100% customer satisfaction
- You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
- Prior experience is required
