What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Jim Tom - State Farm Agent?
State Farm Insurance Agency seeks an energetic, enthusiastic, organized, detail-oriented individual with the hunger & desire to succeed, who would be committed to contributing to a positive and productive team and workplace. Your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency.
We encourage you to apply if you’re a :
Charismatic and energetic person : Your interpersonal skills are second-to-none, and you’re able to apply market insights to identify and cultivate new clients, as well as tailor products and services to meet existing customers’ needs
Relationship builder : Your focus is on the long game—building strong relationships within local communities and organizations, while maintaining open lines of communication for future sales opportunities.
Driven and performing and Results Oriented : You enjoy prospecting for new customers, cross selling existing customers, taking care of existing customers, demonstrating resiliency and applying your enthusiastic work ethic to generate leads and close deals
Qualifications :
Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
Previous employment in a service / retention and / or sales role where you have successfully turned prospects into customers
Previous employment with customer service / rentention
Insurance Licenses required (Property & Casualty and Life & Health - must possess or able to acquire asap)
Insurance agency experience preferred
Bilingual Spanish, or other languages helpful
Skills :
Strong communication skills (written / verbal)
Great interpersonal skills and a proven ability to build rapport with prospective and existing customers - Customer focused - Skills in creating relationships from a cold start.
Relationship building and strong local network in the community.
Effective time management
Well Organized - Strong Time Management
Coachable - Positive Attitude
Stong work ethics
Strong Influence & Negotiation skills - Well-developed persuasion skills
Ability to educate all customers on proper coverage to address gaps
Productive - with the Hunger & Desire to Succeed
Highly Proficient in responding to customer situations with sensitivity
Ability to handle high-stress situations calmly.
What we offer : Base comp
Incentive production bonus
Paid time off
Profit Sharing Plan
M-F daytime schedule - NO Weekends or evenings
Professional office work environment
Training & development
Growth potential / opportunities for advancement within my agency
- Starting compensation for this role is determined by a number of factors including skills, insurance experience, education and insurance licenses / certifications.
This in-office position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
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