Quality Manager

Job Description

Job Description

This role will lead the Quality Function and Activities within Farmington Hills plant. Provide clear leadership for the development of an environment focused on Quality. Develop quality-process links with customers in line with the Quality Management systems, Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), Controls Plans, Failure Mode and Effect Analysis (FMEA) and Supplier Quality Assurance (SQA) processes and oversee continued compliance and embedding across the business. Responsible for maintaining relationships with customers and suppliers to maximize profit potential and ensure efficiency. Manage the audit program as well as supplier development and improvement and play a key role in ensuring project deliveries. Work proactively with all Directors, Managers, Supervisors and Employees, to maintain a program of continual improvement within their areas of responsibility. Lead a ‘correct at source' and problem-solving methodology (Lean). Lead the team to achieve quality targets for customers and business goals.

Responsibilities

• Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
• Contribute to new business initiatives and projects and review and communicate the impact on Quality activities
• Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance
• Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies
• Respond to customer complaints putting in containment actions, full analysis, poka-yokes (error proofing), and implementing short-term and long-term countermeasures
• Champion a program for the implementation and sustainment of a continuous improvement culture
• Act as a point of contact for warranty issues
• Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts
• Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
• Collaborate with Quality Engineers and manufacturing personnel during root cause investigation
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy

Requirements

JJE North America is an Equal Opportunity / Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, marital status, status as a disabled veteran and / or veteran or any other characteristic protected by federal, state or local law. In addition, JJE will provide reasonable accommodations for otherwise qualified disabled individuals.