What are the responsibilities and job description for the Director of Account Management position at JINGDONG Logistics?
Location: Fontana, CA
About JD Logistics
JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and customer-focused logistics solutions.
Position Overview
We are seeking an experienced Account Management Leader to oversee a team responsible for managing key client relationships, ensuring customer satisfaction, and driving revenue growth. This role requires a strategic thinker and hands-on leader who can build strong client partnerships while optimizing internal processes to enhance service delivery.
Key Responsibilities
- Lead and mentor the account management team, setting clear goals, performance metrics, and professional development plans.
- Develop and implement customer engagement strategies to drive retention, satisfaction, and long-term business growth.
- Act as the primary escalation point for key clients, ensuring their needs are met with proactive solutions.
- Work closely with sales, operations, and logistics teams to deliver seamless, high-quality service to customers.
- Analyze client performance, market trends, and internal data to identify opportunities for upselling, cross-selling, and process improvement.
- Establish and refine reporting systems to track team performance, customer feedback, and key account metrics.
- Lead customer onboarding and service initiatives, ensuring a smooth and efficient experience.
- Advocate for the use of technology and data-driven solutions to enhance account management operations.
Qualifications
- Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field (MBA preferred).
- 8 years of experience in account management, client relations, or customer success, ideally within logistics, e-commerce, or supply chain industries.
- Proven leadership experience, with the ability to manage and develop high-performing teams.
- Strong relationship management skills, with a track record of handling key accounts and driving revenue growth.
- Excellent analytical and problem-solving abilities, with experience using CRM and analytics tools.
- Understanding of logistics and supply chain operations, with the ability to align customer needs with business capabilities.
- Fluency in English required; Mandarin is a plus.
Why Join Us?
- Opportunity to lead and grow a high-impact team within a global logistics powerhouse.
- Work in a fast-paced, customer-driven environment with cutting-edge technology and automation.
- Competitive compensation, career development, and leadership opportunities.
If you are a strategic, results-driven leader passionate about customer success and logistics, we invite you to apply.
Salary : $100,000 - $160,000
