What are the responsibilities and job description for the Customer Service Attendant - Membership Sales and Guest Concierge (Friendswood, TX Location) position at JJ's Car Wash?
JJ’s Car Wash is hiring customer service fanatics who can provide unreasonable hospitality to our members and guests!
People person? Outgoing and positive attitude? Our employees are successful with all backgrounds and experience levels. JJ’s Car Wash offers every guest a combination of superior customer service, wash quality, speed and value for the money.
Position: Customer Service Attendant – Membership Sales Concierge
Type: Full-Time and Part-Time Positions Available
Department: Member and Guest Hospitality
Pay Range: $12.00 - $15.00 / Hour Based on Experience | Plus Commissions Paid on Every New Membership Sold
Location: Friendswood, TX Location
- ********Candidate Hiring Assessment*******: As part of our hiring process, we require all candidates to complete a Predictive Index® Behavioral Assessment. Please set aside 5-10 uninterrupted minutes for completion. Please complete the assessment at the following URL Link: https://assessment.predictiveindex.com/bo/5405/CSAMembershipSalesConcierge_Jan2025_161537 within 24-hours of submitting your application. This assessment does not measure intelligence, education or experience. It simply measures work and communication needs. Please note that if we do not receive your assessment, your application will not be considered.********
Why Team Members Love Working at JJ’s Car Wash
- Minimum Two Days Off Per Week
- Free Car Washes
- Competitive base pay plus potential to earn weekly commission.
- 40-Hour work weeks available | Flexible Schedules
- Career Growth Opportunities
- Health Benefits Available (If Eligible)
The Membership Sales Concierge position at JJ’s Car Wash is full-time or part-time role focused on providing exceptional service (we call it Unreasonable Hospitality) to all existing and prospective monthly members. This position is integral to maintaining a welcoming experience and enhancing the overall wash experience at JJ’s Car Wash. The role emphasizes hospitality, account management, sales, membership engagement and allowing individuals to grow their skills in a supportive environment.
Responsibilities:
- Operates as the first point of contact for members and guests entering the wash facility.
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
- Maintains updated knowledge to regularly educate and present to guests the pricing and benefits of JJ’s Car Wash monthly membership plans.
- Assists members and guests with account maintenance, processing member and guest needs, changes, and transaction to wash accounts.
- Serves as point of contact for new member acquisitions and member retention interactions.
- Engages in problem solving and customer service questions and concerns, utilizing company provided tools and resources.
- Easily utilizes company software sales tools and resources to present guests with membership options.
Requirements:
- At least one to two years of direct customer service and sales experience.
- Passion to serve others and provide out of the box thinking and unreasonable hospitality.
- Effective communication skills.
- Highly energized personality.
- Be able to work independently with minimal supervision.
- This position is generally based outdoors so candidate must have ability to work in various conditions and be able to work on their feet.
PLEASE NOTE THAT COMMUNICATION FROM JJ's Car Wash FOR THIS POSITION WILL GENERALLY COME VIA EMAIL. PLEASE DOUBLE CHECK YOU ENTERED THE CORRECT EMAIL ADDRESS AND BE SURE TO CHECK YOUR EMAIL OFTEN.
Salary : $12 - $15
