Business Admin / Customer Support

Position Summary

The Business Admin plays a key role in providing excellent customer service to every customer and supporting various operational processes. The Business Admin must meet the customer’s needs through prompt and courteous responses to customer’s inquiries and requests, while demonstrating a strong ability to follow through and ensure tasks are completed thoroughly. Business Admins must possess effective problem-solving skills to process reports supporting business needs, consistently ensuring accuracy and timeliness in all responsibilities.

Essential Responsibilities

• Display a positive attitude and willingness to work with others and assist our customers.
• Answer calls and emails addressing customer inquiries, account issues, and general information about JJ’s Waste and Recycling.
• Provide an exceptional experience to every customer, every time.
• Manage account activations, updates, and cancellations, ensuring contract validity, and making adjustments as needed.
• Process customer portal requests, ensuring timely communication with the customer, sales, and operations.
• Support pricing and contract adjustments, ensuring accurate records and proper rate changes.
• Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms.
• Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management.
• Other duties as assigned.

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma.
• Two (2) years of customer service experience.
• Able to type forty-five (45) words per minute.
• Ability to work independently and in a team environment.
• Excellent verbal (telephone) and written communication skills.
• Strong customer service skills.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Attention to detail and strong organizational skills.
• Effective research skills including the ability to analyze information and make determinations in accordance with company procedures.
• Highly motivated self-starter with the ability to multi-task and complete tasks.

Employee Expectations:

• Regular in-office attendance 8:00 am – 5:00 pm.
• Must be able to work at a desk and on the phone for long periods of time.

Uphold and exemplify JJ’s core values of Safety & Environment, Honesty, Integrity, Respect, Compassion, Reliability, Quality Service, and Innovation in all aspects of work

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Orlando, FL 32808: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $50,000