What are the responsibilities and job description for the Regional Soft Services Manager position at JJ Worldwide Services?
About the Role:
Working as a Regional Soft Services Manager (RSM) you will lead, manage, and inspire a team of custodial services leaders and associates, in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.
What You’ll Do:
- Leads, manages, and inspires a diverse team to provide top-notch service.
- Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
- Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
- Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implications
- Supports Client Manager in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
- Collaborates with key partners to support regional initiatives
- Ensures compliance with QA, J&J policies, and program requirements, along with completing all reporting on time
- Champions development in partnership with Client Account Manager within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operation
- Ensures consistent and fair administration of all policies and procedures
- Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
What You’ll Need:
- Bachelor’s or master’s degree from an accredited college or university preferred, or five(5) to seven (7) years progressive experience in multi-unit services, operations management, custodial services or other Support Services areas in lieu of degree
- Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, custodial services, negotiations, etc.
- Has a proven track record of growing a business and leading teams, along with strong financial acumen
- Has ability to think quickly, analytically, strategically, and accurately
- Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
- Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
- Proficient in the use of Microsoft Suite
Multi-site travel required in this position (up to 50%).
