Information Systems – IS Support Specialist

Position Summary

• The IT Support Technician is responsible for installing, maintaining, and repairing network devices, software, infrastructure, and peripherals. This role provides technical support across plant operations and assists end users with a variety of endpoint and device-related issues.

Key Responsibilities

• Deploy and configure new PCs, laptops, printers, and other endpoint devices.
• Perform preventive maintenance across all endpoint devices—onsite and offsite—including patching and configuration updates for security compliance.
• Maintain accurate inventory of spare parts, peripherals, cables, and other technical equipment.
• Oversee printer systems: manage firmware, maintenance schedules, supplies, and asset tracking.
• Assist with deployment and maintenance of mobile technologies (RF handhelds, technician iPads, Android/Apple devices).

General Duties

• Support installation and configuration of endpoint and peripheral devices across all plant locations.
• Install, configure, and maintain operating systems, productivity tools, management agents, and security software.
• Troubleshoot and repair technical issues to restore device functionality.
• Provide on-site support and technical assistance to users, maintaining professionalism and discretion.
• Educate users on best practices and proper use of hardware/software.
• Recommend and implement improvements to existing systems and processes.
• Assist with installation/removal of networking, phone, video, and alert systems, including running associated cabling.
• Enforce software usage policies to ensure compliance and security standards.
• Collaborate with other departments on projects and problem resolution.
• Communicate clearly with IS team and affected users about the status of technical issues.
• Coordinate with vendors for external repairs, quotes, and equipment procurement.
• Maintain detailed documentation and asset tracking for all endpoint devices.
• Manage equipment recycling and maintain cleanliness of IS offices.
• Participate in special projects or tasks as assigned.

Primary Job Duties Summary

• Technical support for plant and end users
• Endpoint installation, maintenance, and troubleshooting
• Mobile device management (Android, iOS)
• Software setup, patching, and security adjustments
• Preventive equipment maintenance
• Network and video cabling installation
• Documentation and reporting
• Special projects and cross-functional collaboration
• Ongoing learning and development in IT

Required Knowledge, Skills, and Abilities

• Current experience in computer support or equivalent education/training
• Experience in a corporate IT environment (preferred)
• Strong communication, organization, and problem-solving skills
• Detail-oriented, proactive, and self-motivated
• Ability to multitask and work independently
• Physical ability to lift and move heavy objects (e.g., printers, TVs)
• Ability to operate man lifts/boom lifts in elevated areas (occasionally)
• Commitment to continuous learning and staying current on IT trends

Preferred Qualifications

• Background in Microsoft-focused business environments
• Networking and systems management experience
• Experience with end-user training and support

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Work Location: In person

Salary : $65,000 - $70,000