Call Center Customer Service Representative

Pharmacy Call Center Representative: Work From Home Position

Job Summary

We are seeking a Call Center Representative with strong customer service skills and pharmacy-related call center experience. This remote role involves handling inbound and outbound calls, assisting patients with prescription inquiries, and ensuring HIPAA compliance at all times. The ideal candidate is detail-oriented, possesses strong problem-solving skills, and thrives in a fast-paced customer service environment.

Key Responsibilities

• Answer inbound and outbound calls to assist patients with pharmacy-related inquiries.
• Provide accurate information regarding prescriptions, medication refills, insurance, and pharmacy services.
• Assist customers with placing orders, processing prescription refills, and coordinating medication deliveries.
• Ensure HIPAA compliance and maintain strict patient confidentiality in all interactions.
• Research and resolve customer complaints, billing issues, and insurance verification.
• Perform data entry and maintain accurate patient records in pharmacy systems.
• Utilize proper phone etiquette and active listening skills to ensure a positive customer experience.
• Work collaboratively with pharmacists, technicians, and healthcare providers to ensure efficient service.

Qualifications & Experience

• Minimum 2 years of experience in a call center, pharmacy customer service, or healthcare-related role.
• Must be available to attend onsite training for one week before transitioning to remote work.
• Knowledge of pharmacy terminology, prescription processing, and insurance verification preferred.
• Strong verbal and written communication skills with the ability to explain complex information clearly.
• Proficiency with electronic health records (EHR), pharmacy management software, or CRM systems.
• Ability to handle high call volumes while maintaining professionalism and accuracy.
• Bilingual (Spanish/English) is a plus but not required.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Must be comfortable working with sensitive patient information and following HIPAA guidelines.
• High school diploma or equivalent required; additional training in healthcare or pharmacy-related fields is a plus.

Join our team as a Call Center Representative and contribute to improving patient care and pharmacy customer service every day.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Rotating shift

Application Question(s):

• Are you available to work a rotating shift between 8:00 AM and 8:00 PM EST?

Experience:

• Call center: 2 years (Preferred)

Work Location: Remote

Salary : $18 - $21