Part-Time Service Coordinator

Summary

Assumes responsibility for service coordinator function within assigned facility. This function includes development of contacts with service providers and agencies for resident referrals and the ongoing service management responsibility. Educates residents on available services and monitors provisions of services.

Specific Assignments

• Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
• Performs service management function for all residents needing assistance, documenting contact with residents, providers, and families.
• Maintains individual files on residents which will contain at least the following: intake information, service termination information, quarterly review and follow-up, human or civil rights abuse, resident/family meeting notes.
• Resident files to be kept in a secure area to insure confidentiality.
• Provides limited case management (ie, evaluation of social, psychological and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
• Completes reports with copies given to the Manager, and government agency (where applicable) in an accurate and timely manner.
• Educates residents on service availability, application procedures, residents rights, etc. both individually and as a group.
• Reports all suspected abuse situations to the appropriate agency.
• Sets up volunteer support programs with service organizations in the community.
• Advocates and may negotiate on behalf of residents for adequate, timely and cost-effective provision of services.
• Meets with service providers as needed and appropriate.
• Pursues avenues for additional services through private local, state, and federal sources.
• Assembles a directory of community services and makes it available to residents, families, and management.
• Assists management in identifying residents who need assistance.
• Creates service management plan as appropriate.

General Assignments

• Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
• Promotes wellness activities for all residents.
• Educates residents, families, and staff on available community resources.
• Assists residents in building informal support networks among themselves and with family members.
• Acts as a liaison between community agencies, service providers, and residents.
• Works as a team member with Property Manager(s) in serving residents. Following up on resident situations the manager(s) believe may need supportive services.
• Encourages residents to be proactive in meeting their social, psychological, and physical needs.
• Facilitates meeting of needs, when necessary, but avoids the creation of unhealthy dependence.
• Uses the least drastic intervention necessary to alleviate a problem situation.
• May assist residents or coordinate training for residents in understanding lease and tenancy obligations.

Qualifications

• Bachelor’s Degree in Social Work, Gerontology, Psychology or PublicHealth preferred.
• Demonstrates working knowledge of community services in the region with particular knowledge of services that are provided for the population living at the property.
• Proven experience in service management, including organizing, problem-solving, and advocating.
• Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
• Knowledge of procedures for Federal and State entitlement programs for eligible residents.
• Knowledgeable of legal liability issues, relating to providing service coordination.
• Good Communication, writing, problem solving and organizational skills in addition to strong advocacy.
• Possess the appropriate professional license where applicable.

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to Commute:

• Erie, PA 16546 (Required)

Ability to Relocate:

• Erie, PA 16546: Relocate before starting work (Required)

Work Location: In person