What are the responsibilities and job description for the Product Specialist Summer 2025 Internship - Chicago, IL position at JLL Technologies?
About JLL Technologies (JLLT):
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
Role Overview:
As a Capital Markets Product Specialist Intern, you'll support product specialists working directly with end users and clients on issue resolution. You'll champion data integrity, monitor data quality issues, and work with the Data Management team for solutions. You'll handle user support and documentation, ensuring a consistent user experience within the Leasing or Capital Markets Technology Group.
Key Responsibilities:
Permanent US Work Authorization Required.
About our Internship Program
Take the opportunity to start your career early in the commercial real estate field! Spend time learning what it’s like to work in the fast-paced, entrepreneurial, team-oriented environment at JLL.
Interns are an important part of what makes JLL a great place to work. Within our program, interns are an integral part of our team working alongside real estate analysts, transaction professionals and other associates. You will gain valuable insight into the commercial real estate industry while being exposed to multiple lines of business over the course of your internship.
JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
Role Overview:
As a Capital Markets Product Specialist Intern, you'll support product specialists working directly with end users and clients on issue resolution. You'll champion data integrity, monitor data quality issues, and work with the Data Management team for solutions. You'll handle user support and documentation, ensuring a consistent user experience within the Leasing or Capital Markets Technology Group.
Key Responsibilities:
- Organize, update, and maintain process documentation, including user-facing support, UAT testing workflows, and enhancement/defect prioritization.
- Respond as the first line of defense for support cases/chats/calls and manage escalation workflows with technology teams.
- On-board and off-board technology for new and terminated employees.
- Document case resolutions and improve messaging consistency across teams.
- Collaborate on operational service benchmarks like response and resolution time, ensuring high CSAT scores.
- Use tools like Generative AI, specifically JLL GPT, to optimize tasks and initiatives.
- Dates: June 2, 2025 – August 8, 2025
- Location: Chicago, IL, USA
- Pursuing an Associate or Undergraduate degree in Finance, Real Estate, Data, Product, Customer Service/Success, or related fields.
- Customer support experience is preferred.
- Proficiency with documentation tools (e.g., Confluence) and intermediate knowledge of Microsoft Office suite.
- Excellent interpersonal, communication, and problem-solving skills with a proactive and detail-oriented approach.
Permanent US Work Authorization Required.
About our Internship Program
Take the opportunity to start your career early in the commercial real estate field! Spend time learning what it’s like to work in the fast-paced, entrepreneurial, team-oriented environment at JLL.
Interns are an important part of what makes JLL a great place to work. Within our program, interns are an integral part of our team working alongside real estate analysts, transaction professionals and other associates. You will gain valuable insight into the commercial real estate industry while being exposed to multiple lines of business over the course of your internship.
Salary : $10,000 - $12,800
