What are the responsibilities and job description for the CMMS Analyst position at JLL?
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves: The CMMS Analyst demonstrates proficient ability to prioritize, adapt, plan, schedule, implement, communicate, and support individuals and groups to enable others to improve performance effectively and efficiently.
What your day-to-day will look like:
Work Order Management
- Receive and process incoming work orders from the work order system.
- Main point of contact for work requests from the Service Center and route work orders accordingly.
- Assess the scope of work and accurately determine what trade specific technician the work order should be assigned to. This may require field inspection of the jobsite to assess conditions and user impact.
- Support work order completion, enter all follow-up work activities, and closeout and customer acknowledgement of fulfillment.
Administrative/Customer Service Support
- Assist with assignment and scheduling of service personnel, or route work to requisite vendors.
- Order necessary materials from suppliers.
- Keep customers / requestors informed of the status of work, schedules, completion and closeout, including soliciting feedback from the end user to support continuous improvement.
- Inform and keep customers appraised of schedule estimates, and any change.
- Receive and respond to customer concerns and issues in a timely manner.
CMMS Administration
- CMMS (Computerized Maintenance Management System) upkeep as directed relating to SR asset information, bills of materials, safety procedures, preventative maintenance programming and master maintenance planning.
Order Processing
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
Additional/Site Specific
- All other duties and tasks assigned.
Work Schedule: Monday to Friday, 7:00 AM to 4:00 PM
Desired or preferred experience and technical skills:
- 1-3 years of relevant experience a plus!
- Trade certification or undergraduate degree preferred.
- Certified Reliability Leader (CRL) certification preferred.
- Advanced Microsoft Excel proficiency preferred.
- Experience with computerized maintenance management systems.
- Knowledge of Facilities Management trades, common repairs, parts, and services.
- Prior experience in Life Sciences or Medical facilities is advantageous.
Required Skills and Experience
- High School Diploma or equivalent.
- Exceptional customer service skills.
- Proficiency in Microsoft Office suite.
- Collaborative work ethic.
- Strong multitasking abilities while maintaining professionalism.
- Excellent time management and ability to meet deadlines with minimal supervision.
- Capable of reading, understanding, and following Standard Operating Procedures (SOPs) and Work Instructions (WIs).
- Strong written and verbal communication skills for effective customer and team interactions.
- Aptitude for sharing knowledge with coworkers.
- Ability to work extended hours on a computer.
Estimated total compensation for this position:
45,000.00 - 64,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
On-site -East Syracuse, NYJob Tags:
Adaptability, Closeouts, Communication, Computerized Maintenance Management Systems (CMMS), Customer Service, Deadline Management, Help Desk Support, Maintenance Management, Maintenance Management Systems, Maintenance Planning, Microsoft Excel, Microsoft Office, Multitasking, Oral Communications, Prioritization, Safety Procedures, Scheduling, Scope of Work, Standard Operating Procedure (SOP), Time Management, Working Independently, Work Order Management, Work Order SystemIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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