What are the responsibilities and job description for the Corporate Reception position at JLL?
Summary
The Corporate Reception is the host in the office forcolleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office or a variety of other items that enhance the experience.
Responsibilities
The Corporate Conciergeanticipatesneeds, paying close attention to the questions and requests thatcolleaguesmost often present so that theysupport their requestsand needs.
The Community Managerhelpsthe workplace run seamlessly socolleaguesand guestsare happy, feel welcome, have an enhanced experience,which allows colleagues tofocus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Site Management
Manage a team of three delivering reception, experience and mail responsibilities
Act as the Get It Done Agent for the site
Triage all work requests to respective parties
The single point of contact for Get It Done requests, providing status updates as needed
Manage all inquiries and issues tactfully and confidently
Conduct daily site walks to assess site and floor conditions
Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
Ensure office, kitchenette, and pantry equipment is in good working condition.
Liaise and work collaboratively with Facilities Coordinator and vendors to support the functionality of the workspace - One Team
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Task / Responsibilities
Recruit and onboard new joiners, develop and lead training sessions
Develop processes and procedures for use nationwide
Execute monthly business reports
Work with Client on employee engagement initiatives
Provide biweekly site tours for new hires, and assist with events as required
Trusted advisor for all employees and contractors provides connection to site resources, services and amenities
Consolidate all colleague issues and generate monthly report
Monitor facilities email inbox where necessary
Assist with badging process where necessary
Colleague Service & Communications
Be recognized and identified as the go-to or host of the office
Greet colleagues, using names when possible
Visibly engagedand attuned with employees, build meaningful relationships, and develop trusted advisor status
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions / requests are answered
Prioritize urgent issues / emails Provide intuitive workplace delivery, anticipating colleague needs
Support the Employee Readiness workstream for new hires Onboarding support and Concierge - White Glove Onboarding Program
Assist soft services program as needed
Administer workplace policies (clean desk, appropriate use of space, etc.) Additional duties as assigned.
Benefits
JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.
Some of these benefits, include :
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Compensated for Holidays Worked
Pay differential for Night Shift Employment
About JLL
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
