What are the responsibilities and job description for the Engineering Manager, Facilities & Critical Environments position at JLL?
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Transform at JLL with your leadership experience as an Engineering Manager on a technology client account! You will work as part of an engineering & facilities team at multi-million sq ft client portfolio with 3 data centers managed by JLL. This a is a client facing role that requires a well rounded engineering leader.
Schedule: onsite, Mon-Fri 8:00 AM - 5:00 PM
Location: North Austin / Round Rock, TX
Reports to: Regional Facilities Manager
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Additional Perks: annual bonus, company provided cell phone, laptop, cafeteria onsite
As anEngineering Manager at JLL, you will serve as the senior technical leader responsible for overseeing and managing all engineering operations across a complex, multi-site portfolio for a high-profile client.This role requires aseasoned leader with exceptional management, organizational, and communication skills to navigate a fast-paced, client-facing environment.
You will lead a large team ofSenior Chiefs, engineers, technicians, and vendors, ensuring the seamless operation and maintenance ofall mission-critical infrastructure, including data center operations. This includesfire/life safety, mechanical (HVAC, plumbing, controls), electrical (lighting, UPS, PDU, generators, primary switchgear), lighting and temperature controls systems, critical environments, and general building repairs.
Your primary objective will be todrive operational excellence, enhance system performance, optimize efficiencies, and uphold the highest industry standardswhile ensuring full compliance with health, safety, and environmental regulations.
This role demandsa highly analytical and data-driven mindset, as you will be required tocollect, organize, and analyze technical and financial data to provide insights, strategic recommendations, and formal presentations to both internal leadership and external clients.
Key Responsibilities:- Provide decisive leadership and strategic direction to a multi-site engineering team, ensuring alignment with client objectives and operational KPIs.
- Oversee the planning, organization, and prioritization ofengineering operations across multiple high-demand locations,ensuring execution ofpreventive and predictive maintenance schedules, work orders, and capital projectswith a focus on efficiency and quality.
- Act as a key client liaison, effectively communicating complex technical information to both technical and non-technical stakeholders, ensuring transparency and trust in JLL's service delivery.
- Serve as a subject matter expert (SME) in data center operations, ensuring uptime, reliability, and compliance with all critical environment best practices.
- Analyze and interpret operational data, creating reports, dashboards, and formal presentations to support business decisions, cost forecasting, and performance evaluations.
- Accountable forall hard services and critical infrastructure KPIs/SLAs, compliance measures, andengineering financial performance within the portfolio.
- Ensurethe development, implementation, and enforcement ofkey engineering work task administration processes, including:
- Methods of Procedures (MOPs)
- Standard Operating Procedures (SOPs)
- Emergency Operating Procedures (EOPs)
- Job Hazard Assessments (JHAs)
- Work permit approvals and safety compliance
- Lead and drive the development, training, and implementation ofBusiness Continuity Plans (BCPs) and incident response strategies.
- Ensure effective use ofCMMS systems, maintainingaccurate and complete asset maintenance records, vendor performance tracking, and invoicing.
- Champion continuous improvement efforts, identifying opportunities for process enhancement, cost savings, and operational efficiencies.
- Manage and mentor a team of Senior Chiefs and engineers, fostering a culture of accountability, professional development, and technical excellence.
- Partner with vendors, contractors, and suppliers tosecure best-in-class service delivery and cost-effective solutions.
- Develop and manage engineering budgets, ensuring financial accountability, cost forecasting, and adherence to client objectives.
- Identify and implement energy-efficient initiatives, sustainability programs, and technology-driven solutions to optimize performance and reduce costs.
- Ensure strict compliance with all EHS, local health and safety regulations, and client engineering standards.
- Handle emergency response situations and lead rapid troubleshooting efforts to minimize downtime and mitigate operational risks.
- Regular travel to portfolio locations as needed to provide direct leadership, support, and oversight.
- High School diploma or GED equivalent
- Ten (10) years of progressive experience in engineering operations, maintenance, and critical environments, with a strong focus on data center operations.
- Five (5) years of relevant people management experience; especially as a Maintenance Manager or Chief Engineer or similar roles
- Proven ability to lead and manage a large, multi-site portfolio with a high-volume workload.
- Demonstrated experience in client-facing roles, with the ability to build and maintain strong client relationships.
- Exceptional leadership, team building, and personnel management skills, with a track record of mentoring and developing high-performing engineering teams.
- Strong analytical skills with the ability to collect, organize, and interpret operational data to drive decision-making and performance improvements.
- Excellent communication and presentation skills, with the ability to interface with executives, clients, and internal stakeholders effectively.
- Deep expertise in critical systems, including HVAC, mechanical, electrical, and building automation systems.
- Strong knowledge ofbuilding codes, regulatory compliance, and safety standards.
- Proficiency inCMMS systems and other engineering management software tools.
- Proven ability to manage budgets, financial targets, and cost forecasting.
- Flexibility to work off-hours and weekends when required for emergency response and planned initiatives.
Preferred Skills and Qualifications:
- 2 year college degree, Trade school education, orunion training is desirable
- Military experience (e.g., Army Prime Power, Navy ET/Nuke, Air Force HVAC/Power Pro Electrician) is a plus.
- Three (3) years of proven work experience maintaining critical data center infrastructure, equipment, and systems (UPS, emergency generators, switchgears, & chiller plants) is a plus.
- Experience working in high stress and critical environments is desirable
- Experience with Corrigo and ServiceNow platforms.
- Professional Engineer (PE) certification and equivalent industry credentials.
- Experience working within a large corporate real estate or facilities management organization.
- Familiarity with energy management systems (EMS) and Building Management Systems (BMS).
- Strong financial acumen, with experience managing capital projects and large-scale maintenance budgets.
- Experience implementing technology-driven solutions and automation in engineering operations.
Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.
Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity
Location:
On-site -Austin, TX, Round Rock, TXIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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