Facility & Lab Concierge

Key Responsibilities:

• Front Desk Oversight: welcome customers and visitors and create a positive first impression
• Provide Recommendations: Offer specific, service recommendations for support
• Manage Deliveries: Act as back up support for mailroom, oversee deliveries and sign for incoming packages
• Resolve Issues: Address customer inquiries, complaints, and concerns in a prompt and professional manner related to facilities and laboratory services.
• Manage inventory of supplies, chemicals, and materials for the lab and maintenance team
• Participate in regular lab walk-throughs to ensure cleanliness and organization needs are met
• Support the Facilities Team in coordinating maintenance activities and scheduling
• Coordinate with vendors and service providers, including escorting when necessary
• Assist with recordkeeping and data entry
• Handle access card requests and cover mail room responsibilities as needed
• Other responsibilities as assigned
  
  

Requirements:

• High school diploma required; Associate’s degree preferred
• 0-1 year of experience in a laboratory, facilities, hospitality, or customer service setting
• Strong interest in science, laboratory operations, or facility management
• Excellent customer service skills and a positive attitude
• Strong communication skills, both verbal and written
• Basic organizational and time management skills
• Willingness to learn and adapt to new technologies
• Ability to work collaboratively in a team environment
• Basic proficiency in Microsoft Office Suite
• Continuous improvement mindset
  
  

This role offers on-the-job training and support to help you grow in your career. The ideal candidate will be flexible, able to handle unique situations professionally, and committed to ensuring overall client satisfaction with Jones Lang LaSalle's performance.

Greeting guests: Welcome guests and create a positive first impression

Need to discuss with Dan on what this should entail.