Guest Services Receptionist

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We're looking for a Guest Services Receptionist to join our integrated facilities management team! You will work at a 31K sq ft JLL managed client facility in Marlborough, MA!

Location : Marlborough, MA 01752

Travel Requirements : 25% travel to Boxborough, MA (travel will be reimbursed)

Schedule : On-site, M-F 8 : 00 AM to 5 : 00 PM

Reporting To : Sr. Facilities Manager

Estimated compensation for this position is : $20-$25 an hour

The range listed is an estimate and not guaranteed. An offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

What this job entails

The Guest Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

What your day-to-day will look like :

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, andoffice orientations
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
• Actively monitor and maintain the front desk, lobby, and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards
• Execute the badging process for employees, visitors, and third-party providers
• Process mail, incoming and outgoing along with other deliveries.
• Implement and monitor standards of service to meet and exceed expectations
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
• Create work orders for custodial, maintenance, safety, and security concerns through the appropriate channels / systems
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Assisting Facility Manager with vendor escort, Property Management and other maintenance technicians.
• Willing to occasionally travel (2x a month) to additional facility in client portfolio in Boxborough, MA.

Required Skills and Experience :

Must successfully pass criminal background and drug / alcohol screening process before beginning employment.

Preferred Skills and Experience :

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity

Location :

On-site -Concord, MA, Framingham, MA, Hudson, MA, Marlborough, MA, Northborough, MA, Westborough, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Salary : $20 - $25