JLL is hiring: Community Manager in Boston

The Community Manager's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES

Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies

Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas

Plan and maintain the property programming budget

Partner with fitness providers for health and wellness programming

Create marketing collateral for property programming and events using property specific branding

Partner with onsite and local retailers and dining establishments to highlight promotions

Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants

Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships

Manage the property social media pages

Write and design e-blasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area

Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events

Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner

Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets

Negotiate contracts with area vendors for best prices and services

Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client

Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients

Other concierge-related requests, as needed

AppImplementation andManagement

Partner with appdeveloperto design and implement property-wide app

Superviseapp implementation and ensure deadlines are met

Provide content and feedback to app developer in a timely manner

Give status updatesfor app development to XM Corporate staff and client on a specified cadence

Review building appoftenfor brand consistency

Create and maintain app content in-line with luxury brand standards

Market and promote app usage amongtenants, residents, guests, etc.

SKILLS AND APTITUDES

Experienced in marketing and event planning

Independent thinking and self-starter

Ability to host and engage tenants and visitors to participate in events and programming

Possesses foresight to organize event logistics up to 1000 attendees

Eye for clean, concise marketing collateral

Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue

Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs

Able to think quickly and efficiently when confronted with a client or tenant request

Motivated self-starter who is able to work with minimal supervision

Creative problem solver

Great time management

Proactive, approachable and solution-focused

Professional demeanor and appearance

Strong planning and organizational skills

Excellent interpersonal and communication skills

Commitment to company values

Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE

Bachelor's Degree or equivalent work experience

At least three years' experience in marketing and event planning, including VIP guest service

Previous concierge or VIP retail experience highly-preferred