What are the responsibilities and job description for the Kuiper Parking/Commute Program Manager position at JLL?
The Commute Program Manager will collaborate closely with the Regional Program Manager and key stakeholders to oversee a comprehensive suite of transportation programs across facilities located in Kirkland and Redmond, WA. This role will lead and coordinate shuttle operations, parking management, and transportation demand management (TDM) initiatives.
A key aspect of this role is developing and executing transportation solutions that are efficient, sustainable, and focused on employee needs, while supporting the client's environmental goals while fostering continuous improvement. The Commute Program Manager will be instrumental in creating a forward-thinking transportation framework that complements the innovative mission and caters to the varied requirements of the client.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Shuttle Program Management:
Work with AMER Shuttle PM to assess and optimize the existing shuttle network
Interface with shuttle service and app providers on Kuiper specific services
Perform continual service quality monitoring and build a best-in-class employee experience
Optimize route and stop planning to best serve the employee population
Parking Program Management:
Develop and execute policies for allocating monthly and daily parking at worksites
Oversee parking garage/lot operations and leases, ensuring adequate capacity across locations
Implement and manage parking technology solutions
Develop strategies to increase efficiency of parking garages/lots
Transportation Demand Management (TDM):
Develop and manage TDM programs including rideshare, transit partnerships, ride-hail services, biking and walking initiatives
Manage relationships with Transportation Management Associations (TMAs) and transit agencies
Data Analysis and Reporting:
Coordinate data analysis and reporting for all program elements, including ridership, route performance, environmental impact, and financials
Use data to project utilization scenarios and develop forward-looking strategies
Vendor and Contract Management:
Manage relationships with third-party vendors, including contract negotiations and service quality reviews
Partner with Procurement and Legal departments on sourcing and contracting
Technology and Innovation:
Lead the review and implementation of advanced technology solutions for shuttle, parking, and TDM programs
Research and recommend industry-leading software and hardware solutions
Financial Management:
Requires general knowledge of financial terms and principles.
Ensure site-level budgets are met across all program areas.
Find, achieve, track, and report cost savings on a continual basis.
Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
Customer Service and Stakeholder Management:
Respond to customer inquiries and high-visibility escalations in a timely, coherent manner.
Build consensus across diverse stakeholders and drive complex, cross-functional programs forward
SUPERVISOR RESPONSIBILITES:
None at this time
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Enthusiasm for / interest in sustainable transportation
BA/BS in sustainability, communications, business, hospitality, or related field
5 years of experience working in transportation demand management, parking, communications, customer service or related field where relevant skills can be demonstrated
Program management and program development experience
Intellectual curiosity and a desire for continuous improvement
Strong quantitative and data analysis skills; intermediate knowledge of database management
CERTIFICATES and/or LICENSES:
None
COMMUNICATION SKILLS:
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Demonstrated ability to draft clear communications and communications plans
Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client- facing environment.
Strong public speaking skills and the ability to lead short but effective meetings
FINANCIAL KNOWLEDGE:
Requires general knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
REASONING ABILITY:
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Requires analytical skills.
OTHER SKILLS and/or ABILITIES:
Basic skills with Microsoft Office suite including Outlook, Word and Excel.
SmartSheet, Tableau and SharePoint experience preferred.
SCOPE OF RESPONSIBILITIES:
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
Errors in judgment may cause short-term impact to co-workers and supervisor.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
A key aspect of this role is developing and executing transportation solutions that are efficient, sustainable, and focused on employee needs, while supporting the client's environmental goals while fostering continuous improvement. The Commute Program Manager will be instrumental in creating a forward-thinking transportation framework that complements the innovative mission and caters to the varied requirements of the client.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Shuttle Program Management:
Work with AMER Shuttle PM to assess and optimize the existing shuttle network
Interface with shuttle service and app providers on Kuiper specific services
Perform continual service quality monitoring and build a best-in-class employee experience
Optimize route and stop planning to best serve the employee population
Parking Program Management:
Develop and execute policies for allocating monthly and daily parking at worksites
Oversee parking garage/lot operations and leases, ensuring adequate capacity across locations
Implement and manage parking technology solutions
Develop strategies to increase efficiency of parking garages/lots
Transportation Demand Management (TDM):
Develop and manage TDM programs including rideshare, transit partnerships, ride-hail services, biking and walking initiatives
Manage relationships with Transportation Management Associations (TMAs) and transit agencies
Data Analysis and Reporting:
Coordinate data analysis and reporting for all program elements, including ridership, route performance, environmental impact, and financials
Use data to project utilization scenarios and develop forward-looking strategies
Vendor and Contract Management:
Manage relationships with third-party vendors, including contract negotiations and service quality reviews
Partner with Procurement and Legal departments on sourcing and contracting
Technology and Innovation:
Lead the review and implementation of advanced technology solutions for shuttle, parking, and TDM programs
Research and recommend industry-leading software and hardware solutions
Financial Management:
Requires general knowledge of financial terms and principles.
Ensure site-level budgets are met across all program areas.
Find, achieve, track, and report cost savings on a continual basis.
Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
Customer Service and Stakeholder Management:
Respond to customer inquiries and high-visibility escalations in a timely, coherent manner.
Build consensus across diverse stakeholders and drive complex, cross-functional programs forward
SUPERVISOR RESPONSIBILITES:
None at this time
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Enthusiasm for / interest in sustainable transportation
BA/BS in sustainability, communications, business, hospitality, or related field
5 years of experience working in transportation demand management, parking, communications, customer service or related field where relevant skills can be demonstrated
Program management and program development experience
Intellectual curiosity and a desire for continuous improvement
Strong quantitative and data analysis skills; intermediate knowledge of database management
CERTIFICATES and/or LICENSES:
None
COMMUNICATION SKILLS:
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Demonstrated ability to draft clear communications and communications plans
Experience building consensus across a diverse range of stakeholders and driving complex, cross-functional programs forward in a fast-paced, visible, and client- facing environment.
Strong public speaking skills and the ability to lead short but effective meetings
FINANCIAL KNOWLEDGE:
Requires general knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Ability to forecast budget based on demand and costs as well as maintain annual budget through review of monthly invoices for accuracy.
REASONING ABILITY:
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Requires analytical skills.
OTHER SKILLS and/or ABILITIES:
Basic skills with Microsoft Office suite including Outlook, Word and Excel.
SmartSheet, Tableau and SharePoint experience preferred.
SCOPE OF RESPONSIBILITIES:
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
Errors in judgment may cause short-term impact to co-workers and supervisor.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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