Managing Director

What this job entails. The Managing Director, Life Sciences is accountable for driving business growth, building trusted multi-layered relationships, and leading high-performing teams that deliver exceptional client service. They mentor, coach and manage Account Directors on how to drive account growth, manage teams, engage clients, handle escalations, and deliver best-in-class service. They are deeply engaged in business development, solutions development, negotiating scope and commercial terms, and winning renewals and new engagements.

Primary Responsibilities:

Establishes and Nurtures Strong Client Relationships

• Meet frequently with client C-Suite executives to highlight results.
• Ensure the vision and strategy of account plans are implemented and align with client objectives.
• Present both thought leadership and practical solutions to shape clients’ buying vision over time and position growth opportunities.
• Proactively solicit and respond to feedback from client utilizing voice of the customer and client care programs to drive loyalty.
• Achieve active reference status with clients demonstrating best-in-class service delivery that can be leveraged to expand our business.
• Measurably improve client retention evidenced by client satisfaction surveys and net promoter scores.
  
  

Grows the Business

• Recognize opportunities for organic account growth, then articulate the value propositions and ensure implementation.
• Make the case of compelling market differentiation to influence buying preferences.
• Accelerate Life Sciences industry specialization and further industry eminence.
• Proactively prepare for client renewals striving for and securing no-bid renewals.
• Develop innovative strategies to ensure year-over-year growth on the accounts.
• Partner with the solutions development teams and leverage external networks to further sales and business development efforts.
• Support pursuits globally by providing operational input to solutions development teams.
• Drive revenue growth across the division, identifying opportunities on- and off-accounts engaging the right cross-functional resources to win.
• Visibly lead at industry events through speaking roles and on social media as an expert in the Life Sciences industry.
  
  

Achieves Financial Results

• Own responsibility for the profit, loss and growth of account portfolio.
• Invest in the client relationship to drive growth and profitability while reducing the cost to serve, maximizing JLL’s long term value to the client.
  
  

Develops and Leads High Performing Teams

• Simplify and improve service delivery (consistency, repeatability and reliability) improving our ability to effectively scale.
• Recruit, develop, and retain top talent for all key roles and ensure succession planning.
• Create high-performing, integrated teams that are committed to delivering sustainable operational excellence.
• Manage and coach Account Directors on their performance progress and developmental goals including analyzing strengths and areas of opportunity, turning the results of the analysis into actionable career development plans.
• Manage Account Director rotations in a pro-active and structured manner to avoid client disruptions.
• Accountable for networking with diverse external candidates to improve the workforce talent.
• Align specializations and subject matter experts with client needs across the division.
  
  

Job Requirements

Education

• A bachelor’s degree and a broad range of business experience acquired through demonstrable work experience or an MBA.
• Evidence of continued pursuit of industry knowledge and trends.
  
  

Leadership Capabilities

Thinks Bold

• Sets and drives global strategy
• Effectively navigates the firm
• Simplifies complex problems
  
  

Drives Change

• Leads courageously to take risks and drive change
• Promotes an agile team culture focused on growth
• Drives business transformation
  
  

Helps Others

• Collaborates with stakeholders inside and outside of the organization
• Team, customer and client focused
• Creates a respectfully candid and safe environment
  
  

Business First

• Drives revenue growth and business expansion
• Embodies strong global business and financial acumen
• Leverages best in class technology tools to drive business results
  
  

Inspires

• Creates vision and strategy
• Engages and inspires a high performing team
• Collaborates openly
  
  

Gets It Done

• Delivers industry-leading outcomes
• Focuses on long-term client relationships
• Effectively manages client expectations
• Shapes client’s buying vision
  
  

Personal characteristics.

The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess exceptional qualitative skills.