What are the responsibilities and job description for the Operations Manager, Facilities position at JLL?
Location: Boston, MA (Boston Logan International Airport/Delta)
Responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of Jones Lang LaSalle.
Facilities Management
Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
Complete quarterly onsite inspections which require manager to travel to each site.
Verify all work has been completed to satisfactory standards
Vendor management skills are required to ensure all vendors are delivering to the service levels expected and contracted to
Oversee daily operations of sites including setting priorities on work to be performed in collaboration with Facility Manager objectives
Manage PM work orders for ongoing inspections and regularly scheduled maintenance
Partner with MES to deliver high quality work order performance
Ensure that service levels are maintained at the appropriate level
Any and all other duties and tasks assigned
Client Service/Satisfaction
Develop and maintain positive client relationship
Conflict resolution and solution analysis
Manage and Coordinate work requests with onsite staff
Compliance
Provides contract compliance management and quality control
Responsible for JLL Engineering compliance program
Budgeting/Reporting
Aid in preparation of budgets for operations
Preparation of regular and ad-hoc reports
Desired Experience and Technical Skills
Minimum of 3 years of Facilities Management experience required either in the corporate environment, third party service provider or as a consultant
Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, refrigeration and commercial kitchen equipment, etc.
Strong organizational and management skills
Strong interpersonal and supervisory skills
Strong presentation skills
Proficient in MS Office, and MS SharePoint
Computer proficiency in CMMS (Work Order) systems
Ability to supervise vendor performance during normal and off hours including weekends when necessary
Preferred * Knowledge of real estate, management, accounting and building systems
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of Jones Lang LaSalle.
Facilities Management
Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
Complete quarterly onsite inspections which require manager to travel to each site.
Verify all work has been completed to satisfactory standards
Vendor management skills are required to ensure all vendors are delivering to the service levels expected and contracted to
Oversee daily operations of sites including setting priorities on work to be performed in collaboration with Facility Manager objectives
Manage PM work orders for ongoing inspections and regularly scheduled maintenance
Partner with MES to deliver high quality work order performance
Ensure that service levels are maintained at the appropriate level
Any and all other duties and tasks assigned
Client Service/Satisfaction
Develop and maintain positive client relationship
Conflict resolution and solution analysis
Manage and Coordinate work requests with onsite staff
Compliance
Provides contract compliance management and quality control
Responsible for JLL Engineering compliance program
Budgeting/Reporting
Aid in preparation of budgets for operations
Preparation of regular and ad-hoc reports
Desired Experience and Technical Skills
Minimum of 3 years of Facilities Management experience required either in the corporate environment, third party service provider or as a consultant
Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, refrigeration and commercial kitchen equipment, etc.
Strong organizational and management skills
Strong interpersonal and supervisory skills
Strong presentation skills
Proficient in MS Office, and MS SharePoint
Computer proficiency in CMMS (Work Order) systems
Ability to supervise vendor performance during normal and off hours including weekends when necessary
Preferred * Knowledge of real estate, management, accounting and building systems
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
