What are the responsibilities and job description for the Reception/Runner position at JLL?
Job Summary
The Reception/Runner Position is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but also covering other positions and maintaining their assigned floors. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment. This position provides the unique opportunity to become an expert in both soft and hard services and will allow the opportunity to learn and grow in a fast paced environment.
Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, andoffice orientations
Provide adequate coverage for receptionists during break or PTO
Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs
Provide secondhand support to mailroom during down time.
Stock and maintain assigned floors, from stocking snacks, copier rooms, pantry supplies etc...
Ability to build connections and network throughout the hospitality industry.
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Assist support for meetings, reception, and personal support
Act as a central point of contact, providing information and wayfinding for the building, services, and activities
Implement and monitor standards of service to meet and exceed expectations
Assist maintenance Lead when applicable
Qualifications
Minimum 3- 5 years previous customer service, facility/office services & hospitality related experience.
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge in a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Reception/Runner Position is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but also covering other positions and maintaining their assigned floors. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment. This position provides the unique opportunity to become an expert in both soft and hard services and will allow the opportunity to learn and grow in a fast paced environment.
Job Responsibilities
Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, andoffice orientations
Provide adequate coverage for receptionists during break or PTO
Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs
Provide secondhand support to mailroom during down time.
Stock and maintain assigned floors, from stocking snacks, copier rooms, pantry supplies etc...
Ability to build connections and network throughout the hospitality industry.
Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
Assist support for meetings, reception, and personal support
Act as a central point of contact, providing information and wayfinding for the building, services, and activities
Implement and monitor standards of service to meet and exceed expectations
Assist maintenance Lead when applicable
Qualifications
Minimum 3- 5 years previous customer service, facility/office services & hospitality related experience.
People Person: The best part of serving others is creating experiences for them that go beyond the expected
Flexibility and positive attitude in managing shifting daily priorities
Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
Working knowledge in a range of information technology tools and platforms
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
