What are the responsibilities and job description for the Regional Manager, Facilities position at JLL?
Job description
Regional Facilities Manager (Onsite)
Role Purpose
The Regional Facilities Manager for New York is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces.
As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client's Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities.
Key Responsibilities
Operational Excellence
Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards
Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team
Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions
Implement robust complaint management systems for service provider-managed functions
Ensure strict adherence to OH&S, environmental, and risk management policies and procedures
Take ownership of assigned portfolio and proactively present opportunities for improvement
Client Relationship Management
Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations
Drive annual planning to deliver exceptional results that surpass client expectations
Establish best-in-class service delivery standards that can be leveraged for JLL business expansion
Identify and articulate growth opportunities, ensuring successful implementation across the platform
Financial Stewardship
Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets
Collaborate with the Finance team on annual property budget processes
Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives
Prepare and present business cases for client consideration and approval within designated areas of responsibility
Innovation and Growth
Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry
Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts
As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client
People Management and Development
Lead and mentor direct reports, fostering motivation, engagement, and personal development
Advance JLL's diversity and inclusion priorities through strategic talent management
Develop and execute comprehensive staff succession and growth plans
Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions
Qualifications and Skills
Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments
Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals
Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards
Exceptional relationship management skills at all levels within both JLL and client organizations
Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential
Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure
Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach
Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions
Demonstrated ability to handle high-pressure situations and manage crises effectively
Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders
Proficiency in relevant computer applications and digital tools
For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years
This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management across the Mid-Hudson Valley region. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.
Top of Form
Estimated total compensation for this position:
175,000.00 - 210,000.00 USD per year
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Regional Facilities Manager (Onsite)
Role Purpose
The Regional Facilities Manager for New York is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces.
As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client's Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities.
Key Responsibilities
Operational Excellence
Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards
Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team
Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions
Implement robust complaint management systems for service provider-managed functions
Ensure strict adherence to OH&S, environmental, and risk management policies and procedures
Take ownership of assigned portfolio and proactively present opportunities for improvement
Client Relationship Management
Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations
Drive annual planning to deliver exceptional results that surpass client expectations
Establish best-in-class service delivery standards that can be leveraged for JLL business expansion
Identify and articulate growth opportunities, ensuring successful implementation across the platform
Financial Stewardship
Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets
Collaborate with the Finance team on annual property budget processes
Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives
Prepare and present business cases for client consideration and approval within designated areas of responsibility
Innovation and Growth
Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry
Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts
As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client
People Management and Development
Lead and mentor direct reports, fostering motivation, engagement, and personal development
Advance JLL's diversity and inclusion priorities through strategic talent management
Develop and execute comprehensive staff succession and growth plans
Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions
Qualifications and Skills
Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments
Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices
Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals
Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards
Exceptional relationship management skills at all levels within both JLL and client organizations
Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential
Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure
Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach
Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions
Demonstrated ability to handle high-pressure situations and manage crises effectively
Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders
Proficiency in relevant computer applications and digital tools
For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years
This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management across the Mid-Hudson Valley region. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market.
Top of Form
Estimated total compensation for this position:
175,000.00 - 210,000.00 USD per year
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
