Senior Director, Facilities Management

Facilities Manager

Job Description

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

What this job involves:

The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Sr. Facilities Manager and/or the Account Leader with the delivery of quality facility management services. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction.

Summary of Duties/Essential Functions:

• Supports the Sr. Facilities Manager and/or Account Lead in the implementation of short and long-term goals & projects for the client
• Develops and implements innovative programs, processes and procedures that reduce short- and long-term operating costs and increases productivity by working closely with the Sr. Facility Management Lead, Account Leader, and the client.
• Oversees the monthly/quarterly/annual reporting requirements appropriately based on client needs
• Completes all facilities related reports accurately and on time following the client’s policies for record keeping.
• Manages the work assignments for building technicians, vendors, and contractors.
• Leads facilities staff to deliver expected service levels to the client within the prescribed budget.
• Assists with the development and implementation of the annual management plan for the buildings within the area.
• Oversees the development and management of the capital and expense budgets by interfacing closely with the client representative
• Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship.
• Recommends capital improvements and prepares operating budget reports. Prepares monthly operating budget & forecasts and completes monthly variance report.
• Follows the annual performance plan; accomplish Key Performance Indicators as agreed with client in the Objectives of the Performance Agreement for the position.
• Share innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
• Manage contractors when on site ensuring each contractor is following all client and JLL policies and ensuring the delivery of the service is completed correctly.
• Oversee the overall service delivery of the contracted services. Ensure all Client and JLL polices in regard to delivery of service, safety and compliance are followed.
• Any/other duties as assigned
  
  

Qualifications

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis. MBA is a plus
• 6 years industry experience required either in the corporate environment, third party service provider, or as consultant
• Strong leadership & management skills
• Strong interpersonal skills
• Strong communication and presentation skills
• Manage both technical and administrative staff
• Proficient in MS programs such as Excel, PowerPoint, Outlook, etc.
• Computer proficiency in CMMS systems
  
  

What You Can Expect From Us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!