What are the responsibilities and job description for the Senior Director, Integrated Facilities Management position at JLL?
Position Summary:
- Manage all aspects of the Engineering Services and Facilities systems for the Mid-South region (NC, SC, TN) of properties, primarily Engineering Services, Facilities Management, Asset Management, Operations, Vendor performance, Safety, Reporting, and Customer Satisfaction, for a large global JLL client headquartered in Charlotte, NC
- Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
- Ensure effective integration of Engineering and IFM Operations to ensure seamless delivery to the client and drive a one-team mentality
- Facilitate integration with other account service lines including Project Management, Market Planning, Occupancy Planning, Transactions, and COE platforms, ensuring a cohesive OneJLL service delivery
- Drive superior performance through excellent people management
- Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
- Drive Energy savings and accurate energy data through PEERs, leveraging site teams
- Comprehensive knowledge of Safe Work practices especially regarding energized work, working at heights and confined spaces
- Provide outstanding, proactive client support
- Implement a quality assurance program as part of each engagement to ensure client satisfaction
- Act as a single point of contact with full accountability for all Carolinas Engineering and Facility Management account issues, as well as a platform to escalate geography-specific issues
- Collaborate with Regional management team and COE in developing a sustainable strategic vision and management plan for this area of the practice and participate in the broader practice management activities
- Ability to communicate complex ideas in a concise and summarized manner without personal bias
- A working knowledge of leasing, facilities, operations, engineering, construction and technology (infrastructure)
- Outstanding interpersonal and relationship building skills
- A proven and demonstrable track record in sales
- Understanding of and experience in implementing quality assurance and continuous improvement programs
- Excellent analytical skills – both financial and planning
- Experienced in a wide variety of real estate projects
- Public speaking acumen and the ability to engage large groups
- Experienced in managing multiple projects simultaneously and remotely
- Strong client trust and confidence
- Ability to lead diverse teams and identify and develop top talent
- Strong ability to interpret and communicate business intelligence/data analytics
- Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook)
- Supervise assigned Engineering and Facilities Management staff
- Coach and guide the team towards a proactive, value-add advisory partnership with the client
- Review and approve all Engineering and Facilities Management related recommendations
- The team is embedded with the Client at the Clients facility in Charlotte, NC
- The role is full time on-site, primarily in Charlotte, and including periodic travel to regional markets and client sites, all located within NC, SC, and TN
- Bachelor’s Degree from an accredited institution in Accounting, Business, Architecture, Real Estate, Engineering or Construction Management required
- MBA preferred
