Workplace Experience Program Manager - Food Service

JLL Workplace Experience team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

This position aligns with the Workplace Experience Platform, which is indirectly responsible for food service programs at a defined Client real estate portfolio. The Workplace Experience Food Services Manager is responsible for aspects of the food services program including but not limited to pantry services. This role is responsible for ensuring the F&B program is delivered effectively not only meeting the client’s desired outcomes but exceeds their expectations. The Workplace Experience Food Services Manager will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and must be able to exhibit exceptional customer service and communication skills. The role also involves implementing sustainable food practices and leveraging technology to enhance service delivery.

Job Responsibilities

• Assist Client Program Manager with oversight of Food Service operations and activities including Third Party Service contractors.
• Track vendor performance on outsourced provider service contracts and ongoing administration.
• Verify best pricing and service level performance against agreed industry sources.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with Planning, designing, and implementing a comprehensive food-based nutrition and wellness program including awareness events, classes and demonstrations and communications.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plans, etc.
• Identify, troubleshoot, and resolve day‐to‐day and moderately complex issues which may or may not be evident in existing systems and processes.
• Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPI’s)
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency.
• Drive Client specific initiatives such as technology rollouts, marketplace benchmarking, and program best practices etc.
• Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
• Ensure compliance with ALL JLL and client Health, Safety, Environment and Risk Management policies and procedures.
• Ability to scale food service operations locally, regionally or globally as needed.
• Collaborate within the IFM to align food services with overall workplace experience.
  
  

Knowledge, Skills & Abilities

• Bachelor’s degree, master’s degree, or equivalent combination of education and experience required.
• Minimum of eight to ten years progressive experience in foodservice/hospitality management experience
• Ability to work with clients at all levels of an organization.
• Strong vendor management experience
• Strong background in a leadership role with exposure to contract management, customer service, people development, food services, ger etc.
• Exhibits strong communication, presentation and listening skills.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Must have strong analytical skills.
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.