What are the responsibilities and job description for the IT Support Specialist position at JM Huber Corporation?
J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries.With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position Summary
Provide technical support for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives. Provide technical assistance to users, resolving hardware, software, and network issues. Diagnose and solve technical problems, ensuring minimal downtime. Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network.
Principal Duties & Responsibilities
- Responsible for ITIL processes and providing computer technical support with a focus on customer service, Perform troubleshooting related to general user support, client connectivity, and printing.
- Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved. Install, test, and maintain computer equipment, peripherals, and network infrastructure.
- Responsible for maintaining site level compliance metrics, PC Lifecycle and Dell leased assets. Install, support, and maintain end-point devices (iOS/Android).
- Assist in new office setup, office moves by setting up PCs and peripherals.
- Create network accounts and telephone extensions for new users.
- Perform new user computer orientations covering appropriate usage of applications and network resources.
- Maintain site Video Management System in accordance with relevant policies.
- Maintain and update documentation, inventory, network diagrams & patch panels.
- Provide first level support for process control / plant applications. Communicate and escalate issues after thorough assessment.
Competencies
AS or BS in Computer Science, Information Technology, or a related field is preferred. CompTIA A or other relevant certification(s), or ability to obtain within first 6 months of employment. Basic understanding of computer hardware and software with familiarity with Windows, and iOS operating systems. Knowledge of networking fundamentals, TCP / IP, DNS, DHCP, Cisco Switch networks. Hands on experience through work experience, internships, lab work or personal projects is desired. Commitment to providing excellent support and ensuring user satisfaction.
J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required.
