What are the responsibilities and job description for the Service Technician (Heating, Cooling, Plumbing – Residential & Commercial) position at JM Lapp Plumbing & Heating?
Company Overview
JM Lapp is a growing, privately owned mechanical company located on Main Street in New Holland, PA. We specialize in the installation and service of heating, cooling, and plumbing systems. Our mission is to create a dynamic, mission-driven, and high-growth environment where team members can flourish while serving our customers with excellence.
About the Role
We are seeking an experienced Service Technician with at least 3 years of experience running service calls independently in heating, cooling, and/or plumbing.
🚨 If you’re tired of working for a company that pressures you to sell, we get it. That’s not us. JM Lapp believes in service-first, always. Your job is to provide expert diagnosis, clearly explain the problem, provide options and let the customer decide what’s right for them. No sales quotas. No high-pressure tactics. Just honest, skilled service.
Key Responsibilities
- Diagnose, repair, and service heating, cooling, and plumbing systems in residential and commercial settings.
- Offer technically sound repair and replacement options when appropriate, ensuring the customer has the knowledge to make an informed decision—without pressure.
- Perform routine maintenance and system checks to maximize efficiency and prevent future issues.
- Clearly communicate findings and recommendations to customers, always prioritizing education and options over sales.
- Maintain accurate records of service calls, diagnostics, and work completed.
- Collaborate with the team to enhance service quality and customer satisfaction.
- Keep up to date with industry trends, products, and best practices.
- Provide courteous and professional customer service at all times.
What We’re Looking For
- 3 years of hands-on service experience running HVAC or plumbing calls independently.
- Strong diagnostic and troubleshooting skills with the ability to explain technical concepts to customers in a clear and understandable manner.
- A service-first mindset – customers trust us to be their expert, and to be informed of their options, not a quota driven salesperson.
- Experience using ServiceTitan or similar service management software is a plus.
- A team player with high integrity, professionalism, and a commitment to doing what’s right for the customer.
- Valid driver's license and clean driving record.
Why Join JM Lapp?
- No high-pressure sales quotas – we focus on service, and giving our customers choices, not selling.
- Competitive pay with performance-based discretionary bonus that rewards great service, not aggressive sales.
- Health benefits, retirement plan, paid time off, and ongoing training to help you grow in your career.
- A team-oriented company culture where we care about our people as much as our customers.
- Work with a team that values integrity, trust, and doing what’s right for the customer.
Bottom Line:
If you’re a skilled technician who just wants to do great work, serve customers with integrity and honesty we’d love to talk.
