Dog Daycare Manager

Job Summary
The PLAYtrain® Manager (Dog Daycare Manager) ensures a successful "play and learn" experience for each pet, leads group activities, manages team members to follow all protocols, and maximizes safety for both pets and employees. The PLAYtrain® Manager (Dog Daycare Manager) remains closely connected to our 360° of Happy Health® principles as outlined in our company Mission and Vision Statements.

Essential Job Functions

• Set up playgroups following established PLAYtrain® guidelines.
• Ensure playgroups are in place at scheduled times and that dogs are grouped correctly according to their temperament.
• Work closely with Kennel Operations to achieve safe and timely rotations.
• Ensure cleanliness routines are followed (scooping, spraying, emptying buckets, etc.).
• Continually monitor dog behaviors in all playgroups throughout the day.
• Make necessary adjustments (recall, create smaller groups, exchange dogs between groups, limit play/time out, etc.).
• Direct staff to follow proper protocols for dog handling and behavior modification.
• Mentor staff to develop behavior modification knowledge and skills; demonstrate examples of behaviors, ensure team members can identify behaviors, and take action to solve problems.
• Update exercise reports.
• Follow specific handling guidelines to safely navigate dogs throughout the facility.
• Assist in managing and following the color-coded caution system, describing employee restrictions and permissions for dog handling.
• Assist with dog rotations and playgroup setups/breakdowns throughout the shift at prescribed times.
• Apply specific language designed to communicate and reinforce behavior expectations to dogs.
• Accurately interpret dog body language to understand actions, anticipate possible reactions, and make sound judgments “in the moment” to maximize safe outcomes.
• Properly receive dogs in groups, ensuring name tags, collars, haltis, muzzles, and drag leashes are used and properly fitted.
• Perform effectively in a loud work environment (barking dogs, ambient noise, machinery).
• Adhere to a rotating work schedule, which includes weekend shifts, holidays, and overtime as needed by the business.
• Interface with clients in a friendly, professional manner during all interactions.
• Follow up with the Client Liaison on any injuries sustained at the facility.
• Be aware of Boarding Round findings.
• Be aware of Quarantine activity and follow infection control protocols.
• Monitor evaluation dogs, write evaluation summaries, and distribute emails daily.
• Coordinate the addition of working dogs to the daily leash training schedule.
• Identify dogs in need of personalized training.
• Work with dogs on individual improvement programs to assist in rehabilitation.
• Conduct special socializations and monitor trainers.
• Ensure the removal of foreign objects, branches, and health hazards; notice holes/fence lines and ensure prompt repair.
• Maintain the k9 grass with proper use of machine.
• Ensure grounds are sanitized, shoveled, and ready for use.
• Ensure each shift is fully functional and balanced; communicate needs with the Vice President.
• Standardize and define specific criteria to evaluate candidate performance during the working interview to maximize successful hiring decisions.
• Motivate staff to improve skills and performance levels, create new ways to reinforce protocols, engage the staff, and provide timely feedback.
• Acknowledge individual contributions and take disciplinary action when necessary.
• Prepare and lead thoughtful performance reviews.
• Monitor and enforce readiness for work (e.g., dressing to code and bringing all required tools to assigned play stations).
• Manage inventory for the department and communicate needs to management.
• Make recommendations for product changes as needed.
• Participate in Lead Meetings, Staff Meetings, Training Opportunities, and other resort activities as required.
• Communicate openly, respectfully, and constructively with the Management Team to solve problems, exchange ideas, and achieve company objectives.
• Create and schedule a comprehensive training plan for new hires.

Physical Demands:

• Must stand/walk entire shifts, lift up to 40 lbs, and exert up to 100 lbs of force.
• Tasks include bending, kneeling, crawling, and reaching.

Job Hazards

• Exposure to dog and cat bites and scrapes
• Exposure to contagious diseases or infections
• Exposure to contaminants

Dress Code

• Scrub sets (tops/bottoms) must match and be in Black, Royal, Wine, Caribbean Blue, or Red.
• Managers must have their first name embroidered on their scrubs (opposite side of the logo).
• Long-sleeve layering under scrub tops must be white, black, or grey.
• JMPR polos in approved colors must be properly sized and in good condition.
• Zip-up jackets, vests, sweatshirts (hooded or not) in approved colors and good condition are allowed.
• Acceptable pants: khaki/cargo pants, black/navy pants, jeans, Capri's, Bermuda shorts, or mid-thigh shorts (solid colors only; no jean shorts). Note: Pants must be worn with a polo, not a scrub top.

Computer Skills

• Must be able to learn and effectively use OneNote, Gingr, When I Work, Go Daddy Email and Microsoft Office softwares.
• Must be able to learn new technology in accordance with business needs.

Qualifications

• 5 years of experience in Doggie Daycare or Dog Training required.
• Previous supervisory experience required; pet industry experience preferred.
• Passionate about animal welfare and treats all animals with compassion and kindness.
• Computer-savvy, with experience using multiple software platforms daily to accomplish business objectives.
• Able to follow a rotating work schedule (e.g., nights, weekends, and holidays).
• Team-oriented, reliable, and dependable, with excellent attendance and punctuality.
• Strong work ethic, setting high standards for self and others.
• Comfortable interacting with all breeds

Education

• High School Diploma required

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Work Days:

• Holidays
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $25 - $32