Kennel Manager

Job Summary

The Kennel Manager ensures a successful and safe kennel environment physically and emotionally for all pets and employees. As a hands-on leader, you will conduct all activities alongside team members while providing guidance and oversight to all employees in the Kennel department. You will cultivate a growth minded workplace and provide support and encouragement to all employees, with a heavy focus on those that express interest in advancing. Through training, coaching, delegating, and troubleshooting you will achieve streamlined kennel operations within prescribed timelines.

Essential Job Functions

• Ensure timely completion of opening/closing checklists and task lists, and updating these lists to fit changing business needs or additional responsibilities.
• Ensure all employees are following leash handling protocols and providing coaching when necessary to create a safe and educational building for the pets and clients in our facility.
• Update the Animal Care/Kennel Operations Training Manual when necessary and ensure it is being used to train our employees in daily kennel routines.
• Help new team members learn the names of active pets, and ensure safety by instilling a basic knowledge of dog behaviors and body language in all employees.
• Observe changes in pet behaviors and communicate concerns to management while also using existing knowledge to set the pet up for success.
• Approve/deny time off requests in regards to the departmental schedule.
• Reinforce color-coded caution system/restrictions and permissions, while supporting those who would like to move up by participating in one on one handling practice and providing coaching when necessary.
• Maintain excellent attendance record with on-time arrival, and holding team members accountable for doing the same. Promptly respond and engage with employees that call out sick.
• Compile supply lists and deliver them to management to ensure a fully stocked facility.
• Be an active participant in our communication platforms (email, When I Work, Basecamp) and encourage Animal Care Specialist and Leads to do the same.
• Plan and present updates and reminders at bi-monthly Kennel meetings, but also sending reminders and updates as needed via our communication channels in between meetings.
• Monitor the condition of the facility and promptly report any damages to our maintenance department.
• Compose and deliver both 90 day and Annual employee reviews, and communicating with management for approval when pay adjustments are in order.
• Conduct working interviews and deliver prompt and detailed feedback (via an evaluation form) to the on-staff recruiter.
• Provide guidance for employees if they need help becoming familiar with our processes (time off requests, enrolling in Jolt, confirming schedules). Ensure that all new employees are aware of Dress Code and complying with the policy.
• Must exemplify JM Pet Resort Mission & Values, and ensure all employees are familiar with our company vision and its importance.
• Manage payroll costs by scheduling accurately for volume of dogs.
• Ensure the health and wellness of animals in our care by following quarantine protocols and ensuring that staff do the same.

Qualifications

• 3 years of management experience in the Kennel field is required.
• Passionate about animal welfare and employee retention. Treats all animals and employees with compassion and kindness.
• Strong work ethic. Sets high standards for self and others. When standards are not met, deliver prompt coaching and corrective action when necessary.

Computer Skills

• Must be able to learn and efficiently use One Note, When I Work, and Go Daddy email.
• Must be able to learn new technology in accordance with business needs

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Days:

• Holidays
• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $22 - $27