OA III

Office Assistant III

San Bernardino/Rancho Cucamonga

$23.00-$24.50 hourly

Office Assistants III are assigned technical and analytical duties in support of administrative support processes. Positions in this class have considerable opportunity for exercising independent judgment in the interpretation of policies and guidelines that only approximately fit particular circumstances and to resolve non-standard situations in a manner consistent with such regulations. Work requires understanding and referencing a variety of documents and resources, understanding, interpreting and communicating information to others in order to complete a process, transaction and/or resolve a technical problem.

EXAMPLES OF DUTIES:

1. Reviews, audits and processes a variety of transactions in accordance with applicable rules and regulations. Corrects or requests re-submittal of transactions in accordance with County policies.

2. Performs a variety of audit and fiscal functions related to benefits, such as determining actual premiums collected against premiums due; collecting payments; posting transactions; and calculating and recommending claims for payment.

3. Counsels, advises, assists and explains complex policies, procedures, practices and local, state and federal regulations to employees, clients, candidates, voters and the general public.

4. Researches and responds to problems and complaints.

5. Administers disbursement of benefits, services by considering options, consulting alternative sources and determines payments, billings, fees, repayment amounts and processing transactions based on varying conditions; compares, interprets and contrasts options.

6. Monitors and ensures compliance with all applicable laws and regulations.

7. Interviews patients, clients, public, voters, employees and others to determine conditions and eligibility.

8. Contacts, collects and responds to outside sources to obtain and/or verify information which may influence action.

9. Prepares and maintains a wide variety of detailed documents, reports, case histories, financial, medical, legal record.

10. Maintains, examines and reviews complex files, applications, registrations, medical charts or supporting documents for completeness and accuracy and compliance with a variety of rules, policies and regulations. Provides written and oral justification for action selected.

11. Interprets and applies technical and procedural information.

12. Compares, interprets and contrasts options. Acts as advocate in resolving problems. Ascertains the nature of the problem, and reviews the determination to ensure compliance with contracts or documents. Explains outcome of the problem resolution process.

13. Trains and presents to others details on policies and procedures, laws and regulations.

14. Determines and obtains any additional information required. Recommends approval/denial of the qualifying event based on supporting documents.

15. Some positions, as their primary function, may type verbatim testimony and minutes of hearings and meetings.

Will be tested on the following:

Typing

Excel

Grammar and Spelling

Phone Skills

Email resume to:

dehrnman@jmstaffing.com

JM Temporary Services & Affiliates, Inc., dba JM Staffing, JM Medi-Stat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.