What are the responsibilities and job description for the Director of Operations position at JM Test Systems, LLC.?
About the Role
We’re seeking a strategic and results-oriented Director of Operations to lead and optimize our multi-location operations. This role is pivotal in driving operational excellence, financial performance, and customer satisfaction across our network. Success in this position requires strong leadership, analytical acumen, and a strategic mindset to enhance processes, build high-performing teams, and ensure regulatory compliance while thriving in a fast-paced environment.
Key Responsibilities
- Market Growth & Strategy – Expand market share, develop strategic partnerships, and analyze trends to drive long-term revenue growth.
- Customer Experience – Implement feedback programs, improve service quality, and enhance customer satisfaction across all locations.
- Operational Excellence – Streamline processes, optimize resource allocation, and implement technology solutions to boost efficiency and reduce costs.
- Leadership & Team Development – Recruit, train, and mentor top talent while fostering a collaborative, high-performance culture.
- Compliance & Safety – Ensure regulatory adherence and enforce safety protocols across all locations.
What You Bring
- Education: Bachelor’s degree in Business, Operations, or related field (MBA preferred).
- Experience: 7 years of leadership in multi-location operations.
- Certifications: PMP or Six Sigma Black Belt certification is highly desired.
- Skills: Proven success in revenue growth, process optimization, customer experience, team development, and financial management.
- Abilities: Strong decision-making, strategic thinking, and adaptability in a fast-paced environment.
- Travel: Occasional travel required to ensure operational consistency and team alignment across locations.
- Location: Must be able to report regularly to our Corporate Office (preferred) or east Texas offices.
Why Join Us?
- Stability & Career Growth – Join a company that values your expertise and provides opportunities for advancement.
- Comprehensive Benefits Package:
- Medical, Dental, & Vision Insurance
- HSA with Employer Contribution
- 401(k) with Company Match
- Paid Time Off – Vacation, Sick, Birthday & Holiday Pay
- Employer-Paid Life Insurance
Ready to make an impact? Apply today!
