IT Support Specialist (Financial Services)

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 135 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.

This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.

Primary Duties

This is the primary IT specialist for desktop support for one of JMARK’s banking clients in Fulton, MO. This is an onsite position. They will provide evaluation and support for the day-to-day IT activities. This position supports the Banks team and clients. They will provide training and guidance to the internal staff and clients and keep them updated with new technologies as needed.

Functions And Responsibilities

Provide day-to-day IT/Desktop functions for users serving as liaison with contracted IT company and vendor software support companies.

• Answers high volume of inbound troubleshooting calls.
• Assist team members with resolving IT issues.
• Assist Clients with exceptional customer service with their personal phones, laptops, tablets, etc.
• Assist with the following hardware issues: desktops, laptops, servers, copiers, printers, and peripherals.
• Answers inquiries and clarifies desired information; researching, locating, and providing accurate information, including education to team members with solutions.
• Utilize de-escalation skills and escalate cases when necessary to IT support provider.
• Enhance organization and IT departments reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position.
• Assist in developing systems and procedures to deliver quality service to end users.
• Update job knowledge by participating in educational opportunities.
• Identify new/replacement equipment requirements.
• Other duties as assigned.
  
  

Education/Experience

• Minimum of one year working in a technical operating capacity
• Previous experience working on help desk tickets or desktop support preferred
• Experience in a banking related environment preferred
• High School graduate or equivalent required
  
  

Knowledge/Skills

• Excellent organizational and analytical skills
• Understanding of and adherence to all data and physical security and confidentiality policies and procedures
• Exceptional customer service skills
  
  

Other Requirements

Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.

The Pay Range For This Role Is

40,000 - 55,000 USD per year(Fulton, MO)