What are the responsibilities and job description for the System Integration Specialist I position at JMARK - IT Support and IT Services?
JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary
The System Integration Specialist I is responsible for the overall health, reliability, availability, and performance of the toolsets owned by the Proactive & Health Team. The tools include collectively branded tools of the JADE (JMARK Advanced Defense Environment) stack, along with other tools that are essential to service delivery to our Clients (Tool Examples: ConnectWise Automate/Control/Manage/Sell, IT Glue, Auvik, and Scalepad). The System Integration Specialist functions as the “primary or secondary admin” for the tools owned by the Proactive & Health Team. (Tool ownership assigned per Proactive & Health Team and company policies)
The System Integration Specialist owns a portion of a tool or owns the tool from top to bottom. You are responsible to create innovations that drive efficiencies or risk mitigation for both JMARK and our clients. System Integration Specialist is to streamline automation efforts in each tool owned, design workflows that facilitate a simplified use of the tool, integrate tool owned to other tools that enhance functionality, produce training material, and continuously verify the security of the tool.
The System Integration Specialist frequently will check to ensure standards-based best practices are in place for all technologies set as primary or secondary admin with an emphasis on monitoring, appropriate alerting, script deployment, quality control of data and improvement of the tool.
The System Integration Specialist works closely with the Director of Proactive & Health, other team Directors, Service Managers, Accounting, JMARK Internal IT and executive management team members to provide quick and easy access to reports and data that are meaningful and complete. The System Integration Specialist will document daily technical processes and procedures in detail to provide consistency and quality across the technology ensuring best-in-class service delivery to JMARK and our clients. Documentation includes workflow diagrams that visualize the written processes, training videos and written procedures/processes in JMARK’s documentation platform(s).
Duties And Responsibilities
Technical Skills:
45,000 - 60,000 USD per year(Springfield Office)
45,000 - 60,000 USD per year(Tulsa Office)
This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary
The System Integration Specialist I is responsible for the overall health, reliability, availability, and performance of the toolsets owned by the Proactive & Health Team. The tools include collectively branded tools of the JADE (JMARK Advanced Defense Environment) stack, along with other tools that are essential to service delivery to our Clients (Tool Examples: ConnectWise Automate/Control/Manage/Sell, IT Glue, Auvik, and Scalepad). The System Integration Specialist functions as the “primary or secondary admin” for the tools owned by the Proactive & Health Team. (Tool ownership assigned per Proactive & Health Team and company policies)
The System Integration Specialist owns a portion of a tool or owns the tool from top to bottom. You are responsible to create innovations that drive efficiencies or risk mitigation for both JMARK and our clients. System Integration Specialist is to streamline automation efforts in each tool owned, design workflows that facilitate a simplified use of the tool, integrate tool owned to other tools that enhance functionality, produce training material, and continuously verify the security of the tool.
The System Integration Specialist frequently will check to ensure standards-based best practices are in place for all technologies set as primary or secondary admin with an emphasis on monitoring, appropriate alerting, script deployment, quality control of data and improvement of the tool.
The System Integration Specialist works closely with the Director of Proactive & Health, other team Directors, Service Managers, Accounting, JMARK Internal IT and executive management team members to provide quick and easy access to reports and data that are meaningful and complete. The System Integration Specialist will document daily technical processes and procedures in detail to provide consistency and quality across the technology ensuring best-in-class service delivery to JMARK and our clients. Documentation includes workflow diagrams that visualize the written processes, training videos and written procedures/processes in JMARK’s documentation platform(s).
Duties And Responsibilities
- Ensure high levels of Customer Service & Support to our internal Clients, and the Service Teams according to JMARK’s core values.
- Participate in Vendor Peer Groups for the assigned tool(s).
- Manage, maintain, troubleshoot, and support the assigned tool(s), and its underlying infrastructure.
- After-hours time will be required for outages and maintenance.
- Verify assigned tool(s), updates (hotfixes) and upgrades are always up to date and properly vetted before deployment.
- Identify, document, and troubleshoot all services, processes and procedures related to assigned tool(s).
- Maintain and optimize the health, efficiency, relevance, and integration of assigned tool(s) alerts to service team boards.
- Assist account management in providing effective standardized solutions for our clients.
- Identify and mentor team members on areas of expertise.
- Create and/or coordinate the development of custom scripts, as necessary.
- Create, manage, and improve standards and processes for the onboarding of new clients as it relates to the assigned tool(s).
- Help to identify weaknesses in the assigned tool(s) and make recommendations on how to eliminate or overcome identified weaknesses.
- Follow and align with JMARK Change Management Processes.
- Other duties as assigned.
Technical Skills:
- Basic server support/troubleshooting skills and understanding of Windows 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022 and Linux environments.
- Basic understanding of how IPv4 and IPv6 technologies interoperate.
- Identify basic issues with internet connections and networks (including routers , switches, and firewalls)
- Familiarization of Oracle MySQL and Microsoft SQL functions and queries.
- Experience with virtualized environments and storage technology
- Experience with containerization technology
- Expertise in all company assigned tool(s)
- Expertise in programming languages:
- Python Language
- DAX – PowerBI
- PowerShell
- VB Script
- Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, SIEM, Vulnerability Scanners and other security related technologies
- Valid driver's license
- Proof of automobile insurance
- Reliable and suitable transportation that can be used as required to perform duties, such as a car, SUV, pickup, or minivan. Motorcycles are not acceptable.
- 24 to 36 months’ experience working in the same or similar type of position, or the ability to prove technical competence.
- Experience as part of a Microsoft Partner organization is a plus
- Experience working for a managed service organization is a plus
45,000 - 60,000 USD per year(Springfield Office)
45,000 - 60,000 USD per year(Tulsa Office)
Salary : $45,000 - $60,000
