What are the responsibilities and job description for the System Administrator (Security Focus) position at JMark Services Inc.?
JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word : culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary :
This role focuses on protecting our clients' valuable digital assets and maintaining the strength of their technology infrastructure. It involves providing both on-site and remote support for critical business systems, managing security tickets efficiently, and taking the lead in incident responses. A proactive approach to security and stability is key. By identifying and mitigating potential threats before they escalate, this role plays a vital part in upholding a secure environment. Additionally, it ensures seamless continuity in our response capabilities by backing up other Cyber Incident Responders.
Beyond primary duties, this role also contributes to system administration tasks, working collaboratively with the team to maintain robust IT environments. This includes assisting with routine maintenance activities, installations, and deliveries, all in line with our commitment to providing comprehensive IT support to clients. Furthermore, it offers professional support to end users, troubleshooting and resolving complex technical issues related to personal computers, networks, hardware, software, or peripherals. Whether it is diagnosing and resolving operating errors, evaluating and fixing network connectivity or communication systems problems, or ensuring systems and workstations comply with organizational policies and security standards, this role ultimately strengthens our IT support services, contributing to the overall effectiveness of operations.
Duties and Responsibilities :
- Incident Response Management :
Provide rapid response and technical expertise for security incidents, both on-site and remotely. This includes efficiently analyzing and containing threats to minimize damage and disruption.
Proactively administer, maintain, and update endpoint, network, and cloud security tools like SIEM / SOARs, EDR, and both on-premises and cloud-based security systems.
Participate in an on-call rotation.
Assist in System Administrator tasks, including routine maintenance, installations, and deliveries.
Provide professional support for end users of personal computers, networks, hardware, software, or peripherals.
Maintain accurate records of incidents, actions taken, and resolutions achieved.
Stay updated on industry trends, emerging threats, and best practices in cybersecurity and IT support.
Collaborate effectively with team members, sharing knowledge and expertise to achieve common goals.
Participate in training sessions and workshops to enhance technical skills and knowledge.
Ensure adherence to organizational policies, procedures, and regulatory requirements related to cybersecurity and data protection.
Participate in disaster recovery planning and testing exercises to ensure readiness for potential emergencies or disruptions.
Professional Development :
Participate in company-sponsored position related activities.
Skills and Qualifications :
An individual will need to utilize a wide variety of knowledge and skills to perform effectively in this position. Listed below are general skills and qualifications that individuals should have, or should be striving to achieve, to be considered qualified for this position.
Technical Skills :
These technical skills are essential for effectively fulfilling the duties and responsibilities of the Cyber Incident Responder role, providing comprehensive support, and maintaining the security and functionality of clients' technology infrastructure.
Licenses & Registrations :
Other Skills & Abilities :
Experience :
The pay range for this role is :
38,000 - 55,000 USD per year (Springfield Office)
Salary : $38,000 - $55,000
