What are the responsibilities and job description for the Desktop Support Specialist position at JMD Technologies Inc.?
Title: Associate Application Support Analyst
Location: Boulder, CO (fully onsite)
Length: 1 year contract
TOP 3 MUST HAVE SKILLS:
1. PC support and Mobile support
2. Microsoft, 365 support
3. Experience in Bio Pharma environment
*Does not need much lab experience, will mainly focus on end user and desk support**
at least 3 years' experience
Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
ESSENTIAL FUNCTIONS:
• Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting
• Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
Recommend and test cost effective technical system improvements
Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
• Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
• Manage Exchange Online including mailboxes, distribution groups, calendars
