Program Manager - Oracle Cloud ERP Transformation

Position: Program Manager - Oracle Cloud ERP Transformation

Location: Atlanta, GA (100% onsite)

Type: Contract

Role Overview

As a Program Manager, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs. Leveraging your expertise in Oracle/Other Cloud ERP solutions and program management, you will lead teams to deliver innovative,

high-quality solutions that meet our clients' business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal/external stakeholders.

Key Responsibilities

Program Leadership

• Lead programs and projects from initiation to completion, ensuring the delivery of innovative solutions aligned with client priorities
• Set up and lead effective governance and PMO processes, overseeing decision-making, deliverables, stage gates, schedule, resources, and costs
• Showcase collaborative leadership skills, interpersonal skills, coaching skills, cross-team management skills
• Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage innovation
• Build relationship with Program Leadership with effective communication and soft skills
• Assess and implement improvements in business processes within and across functions
• Demonstrating superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills to ensure successful client projects and team performance.

Client Engagement

• Actively build positive, collaborative relationships with clients to understand their business priorities and meet the delivery expectations and quality.
• Identify stakeholders across customer and internal teams and perform deep stakeholder analysis including resource backfills and resource contingency planning.
• Identify and address client needs by developing impactful client relationships
• Effectively manage Client feedback and address Client escalations

Team Management

• Build and manage cross functional project teams with diverse expertise across Business and Technology, ensuring alignment with broader business goals and strategies.
• Monitor and manage team goals and performance, providing guidance/mentorship/ coaching as per the global delivery model
• Managing resources across multiple geographies
• Building and developing diverse and inclusive teams

Program Planning, Scope Management and Execution

• Take end to end accountability in planning, orchestrating and execution of program objectives, goals and scope
• Ensure quality project delivery under the agreed budget and scope
• Develop integrated project plans and drive teams towards on-time delivery
• Set up project governance structure and rhythm according to services delivery methodology.
• Create milestone-based delivery plans/models aligning to the global delivery model
• Define task level details and accountability across various sub-tracks within program
• Define milestone entry and exit criteria for the program.
• Identify and drive client ownership, responsibilities and commitments as per agreed RACI matrix
• Take a lead at effort estimation and resource assignment according to SOW and project commitment.
• Advise clients proactively on upcoming quarterly upgrades and other Oracle dependencies as per the project milestones
• Responsible for effective communication and change management with clients and all stakeholders to align on planned cut over activities/shut-down phases/black out periods
• Proven ability in Client Conflict Management, Risk Mitigation and Resolution
• Proven ability to deep-dive into existing and potential functional/technical problem areas (Finance/Supply Chain), developing corrective course of action
• Preparing and presenting complex Project documentation with accuracy
• Understanding and replicating high standard of client services, modeled through ability to develop work approach, project plans and communication methods to meet/exceed client requirements and establish maximum impact/outcomes
• Leverage project management skills to lead and facilitate meetings
• Execute and distribute information via communication planning, messaging, tracking and reporting pertaining to the Project/Program
• Demonstrate experience with Microsoft suite and other standard applications used for Project Delivery

Continuous Learning and Innovation

• Stay current on Oracle Roadmap and releases, Oracle Cloud ERP methodologies, tools, and assets/accelerators
• Keep skills up to date w.r.t. Industry certifications and trainings, as relevant to the role

Qualifications

• Bachelor’s degree or equivalent, with at least 12 years of Information Technology experience in Oracle or any other Tier 1 ERP application.
• Minimum of 8 years’ experience delivering and managing complex ERP programs (preferably Oracle cloud).
• Minimum of 5 years’ experience managing a project team of ERP resources, onshore and offshore.
• Hands on experience is expected in different methodologies of Project delivery like Waterfall, Agile, Scaled Agile and hybrid
• Hands-on experience across MS Projects, JIRA, MS Technologies and other Project Management tools/applications.

Desired Qualifications

• Post Graduate degree
• Professional certifications (e.g., PMP, PRINCE2, SAFe, CSM, Oracle, Cloud)
• Experience with Agile/Devops and knowledge of industry-specific domains (HiTech/CPG/Logistics) is advantageous.
• Prior experience with managing Oracle Cloud ERP programs at Big4 or other leading consulting firms is preferred.
• Prior experience with coordinating Oracle ERP Transformation programs with Oracle Sales Team, Oracle Support Team, Oracle Customer Success Team is preferred
• Prior experience with collaborating across Customer Team, Tax Software Vendor, WMS software Vendor, CRM Software Vendor as part of Oracle ERP Transformation programs is preferred
• Deep expertise in industries such as financial services, high-tech, telecommunications, manufacturing, energy, retail, pharmaceuticals, or travel and logistics
• Proven record of high performance and substantial achievements in your past positions
• Ability to work effectively with people at all levels in an organization
• Solid functional knowledge, including but not limited to strategy, business development, manufacturing, supply chain, product development, project management, marketing and sales, etc.
• Demonstrated leadership ability in a team environment