Assistant Dispatcher

Assistant Dispatcher

Job Description

The Assistant Dispatcher will work alongside the dispatcher, helping communicate with drivers, filing paperwork, updating client information, assisting with proper billing and charges, and other dispatch related tasks.

Primary Responsibilities:

• Supports dispatcher in any functions that make the dispatch unit work more effectively

• Enters data in computer system and maintains logs and records of calls, activities and other information

• Communicates with customers for scheduling

• Fielding of incoming calls and welcoming of visitors

• Prepare and handle confidential information, including correspondence, reports, and company documents

Secondary Responsibilities:

• Backup responsibilities in absence of Dispatcher:

- Receives calls from drivers and customers and record significant information

- Assists and prioritizes calls according to urgency and importance

- Supports the Dispatcher when problems arise by transmitting information or providing solutions

- Receives and dispatches drivers

- Helps set the daily schedule

- Uses phone or computer to send drivers, vehicles or other field units to appropriate locations

- Updates customers on status of their deliveries as needed

- Monitors the route and status of drivers to coordinate and prioritize their schedule

- Provides drivers with information about orders, traffic, obstacles and requirements

Qualifications, Education and Experience

Necessary and desirable qualifications include, but are not limited to, the following:

• Proven experience as assistant, customer service, administrative or relevant position

• Specialized knowledge of computers and technology (Microsoft Office, fleet tracking software)

• General knowledge of trucks and equipment

• Strong skills in data entry, organization

• Adaptable to changing demands from multiple people

• Detail and deadline oriented

• Ability to effectively multi-task

• Ability to make swift decisions when needed

• Knowledge of Columbus, Ohio and surrounding areas

• Sound judgement and critical thinking

• Excellent skills in both verbal and written communication- polite but firm

• Ability to work both independently or within a team

• Self-motivated

• High school diploma or equivalent required

Experience required

• Minimum of 2 years experience in an Assistant Dispatcher or relevant position

Working Environment

Scheduled to work 40 hours a week Monday through Friday, first shift work. Additional hours might be required to meet deadlines. Working with drivers, customers, mechanics, project managers, purchasing and billing/accounting department as needed.

We are a drug free workplace.

Physical Requirements

The position will require you to sit and work on a computer for the primary part of your day.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday

Work Location: In person