27th February, 2025
Our client in Syracuse, NY, is seeking a Facilities Maintenance Service Manager to join their team!
This is an onsite / full-time / direct hire position
Salary based on experience : $100k-$120k
Responsibilities :
Service Technician Management
- Manage and oversee the Lead Service Technicians, including scheduling, dispatching, and coordinating service technicians.
- Ensure all service work performed by internal technicians is done in compliance with industry best practices, safety regulations, and company policies.
- In conjunction with Lead Service Techs, assess complex repair and maintenance scenarios within our client's restaurants, making informed recommendations for maintenance, repair, or replacement of capital assets in conjunction with Regional Directors.
- Provide technical guidance and support to service technicians, assisting in complex issues and ensuring quality workmanship.
- Collaborate with Regional Directors and human resources on workforce planning, recruitment, interviewing, and hiring of service technicians.
- Manage an annual inspection process of company equipment and assets, recording the condition of the equipment / asset and any deficiencies.
- Coach Lead Service Technicians, helping in career growth and the management of the service technician network.
- Direct maintenance and repair tasks performed by internal service teams, ensuring timely completion and adherence to quality and safety standards.
Service Delivery & Management
Direct the Service Delivery team of Facility Coordinators to ensure that work requests are being received and addressed in a timely and detailed manner.Assist company leadership in tracking service delivery performance against key metrics and performance indicators, identifying gaps, and executing corrective action plans.Responsible for meeting service delivery expectations, addressing deficiencies, and reporting to Regional Directors our results regularly.Manage service delivery escalations from regional, district, and store personnel.Monitor regional service request volumes and identify trends that need to be addressed.Continuously identify opportunities to enhance operational effectiveness, improve service delivery efficiency, and maximize customer satisfaction of restaurant operations teams.Manage the rollout of new facility maintenance programs or initiatives across all operating divisions.Develop a quality control program for the service technician department that can identify issues and initiate corrective actions.Address service delivery and quality issues immediately with service technicians.Work with service delivery team and technician teams to close out work orders daily.Budget Control
Contribute to the development of annual facility maintenance plans and budgets in collaboration with all operations stakeholders.Monitor all Repair and Maintenance budgets against actual expenses in collaboration with Regional Directors, escalating appropriately if budget thresholds are being reached.Identify initiatives to improve processes / procedures supporting both improved operational efficiencies and the business's goals for profitability.Identify cost-saving measures that can be captured in the facility maintenance program.Ensure our client captures the benefits of warranties and identifies when outside vendors are needed to support warranty work.Training Program Management
Develop internal training programs for service technicians that provide access to detailed training and certification opportunities with our OEMs.Develop and roll out crew team training programs that help operations teach new employees about our specialized equipment and how to care for it and operate it.Identify training opportunities with the service technicians and operating crews that will help increase operating procedure compliance and reduce repair and maintenance issues.Inventory Management
Manage parts and equipment suppliers for quality control, inventory issues, and cost changes in conjunction with the procurement team.Monitor spare parts Inventory across all service technicians and storage facilities, conducting regular inventory audits and immediately addressing any discrepancies in inventories.Oversee and manage excess equipment inventory kept at all locations and storage facilities.Requirements & Qualifications :
Bachelor's degree or equivalent professional experience.8 years of progressive facilities maintenance experience specific to the restaurant industry.4 years of managing an internal service technician teamEPA CertificationActive Trade Licenses are a plusStrong time management skillsIntellectual CuriosityBuilder of bridges, able to bring together great teams from different areasAbility to lead, motivate, encourage, and provide discipline to a national team of service technicians.Problem SolverKnowledge of maintenance systems and industry standard CMMS appsMust be flexible and use different approaches to reach a goal depending on circumstances.Must have excellent organizational skills.Strong experience working with MS Office- ExcelExcellent verbal and written communication skills.Must work well under pressure and be able to adjust to changing priorities.Initiative-taker who is curious about learning more and has strong problem-solving abilities.Applicants must be authorized to work in the U.S.
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Salary : $100,000 - $120,000
