What are the responsibilities and job description for the Technical Customer Service Associate position at JMS Technical Solutions?
17th February, 2025
Our client in Buffalo, NY is seeking a Technical Customer Service Associate to join their team!
This is a hybrid / full-time / direct hire position
Hourly based on experience : $18-$22 / HR
Essential Functions :
- Answer incoming telephone calls, transfer calls when necessary
- Provide customer needs determination and assist customers with their orders
- Provide customers with navigating assistance with our client's site
- Assist lab customers with product usage and offer technical resolution via E-mail and phone
- Prepare and enter customer Coordinate literature requests when necessary
- Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and / or literature requests
- Issue credit and rebills for the lab business when needed
- Provide customer assistance in tracking packages, locating or replacing orders
- Maintain working knowledge of all relevant ERP procedures
- Follow CRM CCH / Salesforce procedures about customer complaints
- Perform other clerical / administrative duties or assist in special projects as assigned by the Customer Service Management team
Qualifications :
Physical Demands :
Applicants must be authorized to work in the U.S.
We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Salary : $18 - $22
