What are the responsibilities and job description for the Customer Experience Lead position at Jo and Jax?
The Customer Experience Lead plays a pivotal role in ensuring the satisfaction of Jo Jax customers through prompt and courteous assistance via various communication channels.
Key responsibilities include developing and maintaining customer service policies, procedures, and standards that drive exceptional customer experiences across all divisions.
In this role, you will work closely with customers to resolve inquiries and provide support via email, chat, and phone. Additionally, you will oversee the retail showroom experience, guaranteeing an unparalleled encounter for in-person customers.
Utilizing your expertise in merchandising, inventory management, retail operations, and customer relations, you will foster a culture of comfort, reliability, and security within Jo Jax.
