What are the responsibilities and job description for the Customer Service Specialist position at Jo and Jax?
Company Overview
At Jo Jax, we strive to create an exceptional customer experience that sets us apart from the rest. Our customers are at the heart of everything we do, and it's up to our Customer Experience Specialists to ensure their needs are met with courtesy and promptness.
We're looking for a talented individual who can help us develop and maintain customer service policies, procedures, and standards that will elevate our customer satisfaction to new heights.
As a Customer Experience Specialist, you'll be responsible for managing the retail showroom, working directly with customers via email, chat, and on the phone, and utilizing your merchandising, inventory management, and customer relation skills to deliver an incredible experience from beginning to end.
