What are the responsibilities and job description for the service advisor-exp preferred! position at JO8 Inc-Automotive Recruitment?
Overview
Looking for an experienced service advisor. OEM, dealership experience preferred. Domestic background preferred. Would consider import OEM. Knowledge of CDK but Tekion would be a plus!
Responsibilities
- Greet customers promptly and professionally, assessing their service needs.
- Provide detailed explanations of services required and recommend additional services when appropriate.
- Collaborate with service technicians to align on repair requirements and ensure accurate service delivery.
- Manage cash handling processes, including processing payments and maintaining accurate records.
- Prepare auto estimates for repairs and services based on customer needs and vehicle diagnostics.
- Maintain a clean and organized service area to enhance the customer experience.
- Follow up with customers regarding their service appointments and ensure satisfaction with completed work.
- Stay informed about automotive sales promotions and new products to effectively upsell services.
Experience
- Previous experience as a Service Advisor or in a similar role within the automotive industry is preferred.
- Familiarity with auto service management systems and automotive diagnostics is highly desirable.
- Strong background in automotive repair, including brake repair and general maintenance knowledge.
- Proven ability in cash handling and customer service excellence.
- Experience in upselling automotive services is a plus, along with skills in auto estimating.
Join us in providing exceptional service to our valued customers while advancing your career in the automotive industry!
Job Type: Full-time
Pay: $70,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Monroe, WA 98272 (Required)
Ability to Relocate:
- Monroe, WA 98272: Relocate before starting work (Required)
Work Location: In person
Salary : $70,000 - $120,000