What are the responsibilities and job description for the Senior Client Partner position at JOAN Studios?
Why You’re Here
As a Senior Client Partner, you’re a leader and indispensable partner in coming up with solutions that forge stronger client relationships and success for JOAN Studios. You are able to provide positive momentum to keep projects moving with excellence, while also knowing when to escalate. You are able to navigate more complex client needs, including keeping an ear out for organic opportunities, managing difficult situations (i.e. overages, scope management conversations, etc.) and proactive expectation setting. You also have strong verbal and written skills, are persuasive, strategic, and have proven financial management acumen.
Additionally, you have an understanding of client and team dynamics in the social space as well as knowledge of best practices and understanding of social production models to help sell into clients.
Strategic Partner (internally and externally) - ability to forge strong relationships and act as the glue that plugs our team seamlessly into the client’s business, internal Studios teams and JOAN hold co.
Inspiring Excellence - Provides proactive and helpful trends, business context, POV, and references that can make the work, our teamwork and client experience better.
Balancing Big picture Detail - ability to connect the big picture with an ever-present eye to the details.
Profitability - Management of financial day to day from staffing / resourcing, scoping, and revenue per project.
Proactive Mindset - Open, collaborative and adaptive.
Social Leader - acting as the leader of eBay social - ensuring we are delivering best in class and creatively distinct work not only for our campaigns but also for our always on paid.
Operational Management - managing the internal and client teams to ensure we are proactive not reactive in developing and delivering best in class social on time
Creator Conduit - ability to connect the influencer / creator and social teams, ensuring influencer is integrated as part of the full funnel strategic approach
Social Best Practices- You are able to identify and execute on best practices for the social space across creative ideation, production and deliverables.
What Success Looks Like
Due to your strong relationships, your projects grow year over year.
Clients and internal team look to you for guidance and additive POV to make our work stronger.
Ability to drive strong client-facing POVs, decks and proposals.
Ability to manage production projects with a balance between client services and profitability management.
Clients view you as a critical partner, trusting your expertise in leading their business.
Projects are led and produced flawlessly, on time, and with quick problem-solving and escalation where needed.
Our social concepts that we present are best in class and those that we deliver, deliver against eBay’s priority KPI’s.
You bring suggestions and solutions to optimize our ways of working to continue to provide best-in-class service to our clients as you continue to manage the client relationship and internal teams.
Ability to manage the social account team, delegating tasks and overseeing their successful growth and development
Day to Day Responsibilities
Responsible for full project life cycle ownership : the design of and continual management of project expectations while delivering and managing deliverables with team members and stakeholders
Responsible for the navigation and close management of a project's scope and budget as well as overall profitability, ensuring that workflows are proceeding according to scope, schedule, budget, and quality standards. You also participate and take ownership of internal finance responsibilities, in coordination with the finance team.
Management of day-to-day project activities and resources required to deliver on project tasks and in accordance with the SOW
Responsible for management of direct day-to-day client communications including meeting reporting, feedback tracking and general ushering of the client through our Studios offering
Responsible for internal relationship management including contact reporting of internal meetings, communication of client feedback, & tracking and ensuring feedback is addressed
You will flag projects that are not going according to scope and bring in senior management early and often to help mitigate
You will work closely with the JOAN Business Affairs team across all appropriate aspects of your project
Responsible for the clean wrap-up of a given project including budget wrap and overall job wrap as per the JOAN Studios guidelines
Responsible for managing ongoing quality control and participate in quality issue resolution
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