District Manager

SUMMARY

The District Manager II is responsible to ensure an exceptional shopping experience for our customers, to meet or exceed district sales expectations with increased profitability, and to ensure the operational integrity of the district through compliance with company standards. Directs Store Managers and their teams to achieve superior results by creating an inspiring, accountable, and rewarding environment. This position has the added responsibility of developing, leading, and supervising the Market Manager in their area. This position is ultimately responsible for the results of the Market Manager's set of stores. Strong follow-up skills, the ability to drive efficient performance through accountability, and leading with a sense of urgency are vital to this position.

ESSENTIAL RESPONSIBILITIES

• Financial Success: Through regular store visits, lead, teach and direct Store Managers, and Market Managers, in the planning, development, and execution of sales plans and objectives to ensure achievement of sales, margin and profitability. Our motto is to “drive more sales profitably.” The delivery of strong financial performance for the district that meets and exceeds plan (budget) expectations. The ability to provide a superior shopping experience for our customer that includes great service and a “good” store environment. Ensure labor results meet expectations. Monitor and ensure compliance with security and loss prevention policies and audit procedures and implement related programs. Manage compliance with all safety policies and procedures. Direct annual inventory process and maintain appropriate inventory levels to minimize loss and drive sales and profitability. Responsible for the financial success of the subset of stores under the Market Manager. 25%
• Customer Service and a Superior Shopping Experience: Lead all teams to provide excellent customer service. Ensure customer service programs are implemented and adhered to in order to achieve high level of customer satisfaction and loyalty. Understand the customer and demographic of each store in the district. Execute all marketing, merchandising and operating programs to drive sales and profits in all district stores. Ensure all stores meet operational expectations, including but not limited to in-stocks, recovery, store safety and facilities maintenance, and price change notifications. Implement methods to improve efficiencies by achieving high levels of performance. Superior and consistent store conditions. This position is ultimately responsible for the customer service and shopping experience in the subset of stores under the Market Manager. 25%
• Team Development and Performance: Provide leadership and development for Store Managers, Market Managers, and teams by communicating career opportunities, providing regular performance feedback, conducting annual performance reviews of managers, and ensuring completion of required training. Establish and foster positive business relationships with all team members. Coach, develop, motivate and reward Market Managers, Store Managers, and their teams as appropriate to maximize sales and profit. Instill a sense of urgency throughout the operation.
• Recruit, network, interview, hire, train, evaluate, coach/counsel, and resolve conflicts and complaints. Retention and promotion of team members demonstrating strong personal leadership and a drive for results. Understands the developmental and coaching needs of the multi-unit leadership - Market Manager position and provides the appropriate level of support needed to grow the Market Manager into our next District Manager. Participates and collaborates cross regionally to ensure the broader Market Manager program is being successfully and consistently executed. 25%
• Professional Leadership: Sees possibilities and stays in pursuit of continuous improvement. Maintains a disciplined eye for detail that reflects how each store is presented each day. Builds and maintains positive relationships with customers, suppliers and other Jo-Ann team members.
• Protects and is an ambassador for the Jo-Ann brand. Holds self and those reporting to them accountable for superior performance and results in all that they do. 25%

WORKING CONDITIONS

Extensive travel, including driving, which will normally be more than 70% of the time. Must hold and maintain a valid driver's license and acceptable driving record.

EDUCATION / EXPERIENCE

Education Minimum: High School diploma or equivalent.
Education Preferred: 4 Year / Bachelors Degree Experience Minimum: Director 8 years; in field multi-store retail experience.

SKILLS / COMPETENCIES

Proficient in the use of computers, including: MS Office products (Word, Excel, Powerpoint), POS and Inventory Management Systems.
Demonstrate a “customer first” service focus.
Possess strong interpersonal skills/proficient written and verbal communication

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Experience:

• District Manager: 8 years (Required)

Work Location: On the road

Salary : $130,000 - $140,000